Ratings based on 44 Verified Reviews
4.2 Room cleanliness
3.6 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2022 on Hotels
by A verified traveler
Posted 29 Apr 2022
by A verified traveler
Posted 22 Apr 2022
Stayed one night, in town for personal business. Room was nice, bed a little hard. Air conditioning quiet, same for hallways. No noise problems from adjoining rooms either. Dining choices are all in casino, food was good, but there was a lot of noise from the action on casino floor. Would have preferred one restaurant located somewhere else on property. Overall perceptions were good, have been back to this property several times and would do so again.
Comment from Hotel Management
7 May 2022 by Brittany , Hotel Management
We are so glad you enjoyed your stay with us! We are in the process of switching out older mattresses, so may take some time to adjust the new mattresses. We look forward to your next visit with us.
by A verified traveler
Posted 4 Apr 2022 on Hotels
by A verified traveler
Posted 20 Mar 2022
Deli staff rude and can use customer relation training. Notified manager who said he would talk to employee. Room was clean. Take your own food and drinks. The snack bar/ deli is expensive and out of everything.
Comment from Hotel Management
22 Mar 2022 by Gil Duran , Hotel Management
We are happy that your room was clean but sorry to hear about your experience at the snack bar. Hope you give us another try.
by A verified traveler
Posted 11 Mar 2022 on Hotels
Comment from Hotel Management
12 Mar 2022 by Gil Duran , Hotel Management
Thank you for your rating! we strive to give the best guest service experience with the highest standards.
by A verified traveler
March stay
Posted 8 Mar 2022 on HotelsIt was a nice stay. Room was clean and neat. I was only there for a short overnight stay for work.
Comment from Hotel Management
8 Mar 2022 by Gil Duran , Hotel Management
Thank you! we are glad you enjoyed your stay with us. Cant wait to see you again!
by A verified traveler
Posted 3 Mar 2022 on Hotels
Comment from Hotel Management
12 Mar 2022 by Gil Duran , Hotel Management
Please let us know how we could have improved your stay with us. Hope to see you again soon!
by A verified traveler
Posted 3 Mar 2022
The decor and Santa Clara art was amazing. Check in was good. I realize and understand about Covid restrictions. But not having coffee available in the morning is not really acceptable. I was told I could get coffee in the casino but it wasn’t open even by 8 am. Also the walls are paper thin at least in my room. I could clearly hear everything that was said. For temperature controls I was not able to change the settings so it was uncomfortable. There was no room service even if there was a “Five Star@ restaurant in the casino. Staff could use some training on ways to phrase responses so it sounds like better customer service. I am a tribal member from Oklahoma.This is the first tribally owned hotel that I have not had a good experience. For these reasons, it’s unlikely I’ll stay again.
Comment from Hotel Management
3 Mar 2022 by Gil Duran , Hotel Management
I'm sorry that we did not have a pleasant experience with us. Unfortunately, coffee makers were removed from rooms to help prevent the spread of the virus and to ensure the safety of the guests and employees. This has also impacted our in- room service. As for the temperature controls, I'm not sure if you contacted the front desk but we do have engineering on duty for situations like this. I hope you give us another chance to prove we are a great destination.
by A verified traveler
Posted 2 Feb 2022 on Hotels
Everything is great!
Comment from Hotel Management
12 Mar 2022 by Gil Duran , Hotel Management
We are so glad you enjoyed your stay with us! Looking forward to your next visit with us.
