Ratings based on 177 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
We srrived for a two night stay from the moment we arrived all staff where very friendly
Room was spotless and really well set out (room 8)
Ethan checked us in and gave us some local knowledge to asssit with our visit
Charlie the chef was great with my son as he is a fussy eater went above and beyond to cater for him the manager Jacob made our stay hassle free and we will make sure to return to this hotel next year when back to london card show from which is less than 5 min walk from this hotel
by A verified traveler
Posted 22 Sep 2024
by A verified traveler from Sheffield
Posted 31 Aug 2024
This has so much potential. The welcome was lovely, but the first thing we were told, after being given our key was that the battery was dying on the pad, so we would have to tap it 3 times.
The room was spacious, with a ridiculous full mini fridge- only alcohol no other space!
The toilet roll holder was broken and missing.
The bed was very comfortable. The shower, really did not work; there was no power; it would not stay up, kept dropping down - very disappointing.
We had breakfast, which was good, but the grapes that were on the table were mouldy. None of the plates from previous guests had been cleared away on 3 tables, leaving us with no choice where to sit.
Comment from Hotel Management
10 Sep 2024 by The Bear Team, Hotel Management
Hey! Thank you for your review! We hope to welcome you back soon Kindest regards Oli and the Bear team
by A verified traveler
Posted 16 Aug 2024
Lovely boutique pub/ hotel. Perfect location as we were going to Sandown Park Racecourse. Friendly staff. Food yummy. Great find.
Comment from Hotel Management
10 Sep 2024 by The Bear Team, Hotel Management
Hey! Thank you for your review! We hope to welcome you back soon Kindest regards Oli and the Bear team
by A verified traveler
Posted 17 Jul 2024 on Hotels
All was good except I waited 5 minutes to get into car park on arrival and there was no butter at breakfast only margarine!
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
13 Sep 2024 by The Bear Team, Hotel Management
Hey Thank you for your great review! We hope to welcome you back soon Kindest regards Oli and the Bear team
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024
Very nicely equipped and comfortable room. Staff were very helpful and courteous.
Very convenient for Hampton Court Palace.
Comment from Hotel Management
11 Sep 2024 by The Bear Team , Hotel Management
Hey Thank you for your great review! We hope to welcome you back soon Kindest regards Oli and the Bear team
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
13 Sep 2024 by The Bear Team, Hotel Management
Hey Thank you for your great review! We hope to welcome you back soon Kindest regards Oli and the Bear team
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
13 Sep 2024 by The Bear Team , Hotel Management
Hey Thank you for your great review! We hope to welcome you back soon Kindest regards Oli and the Bear team
