Ratings based on 1,047 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
The property and room was exactly as described in the pictures. The room was perfect, clean, lots of amenities, beautiful view. We will definitely come back.
by A verified traveler
Posted 20 Jan 2025
Staff was great! The little market had much more than we thought they’d offer minus almond milk. Also wish the Canyon Grill had more options on their menu. Other than that, pools were great, clean and heated, property was very clean and well kept, All levels of staff were very helpful and nice. We hope to be back soon. Thank you!
by A verified traveler
Posted 20 Jan 2025
Property was nice, great for kids. the bed linens were very scratchy and loud like they were starched
by A verified traveler
Posted 18 Jan 2025
Everthing!!
by A verified traveler
Posted 17 Jan 2025
So much potential! Definitely needs some updates, though. Our bed (in the Carnival building) was comfy, but very squeaky, which made for not very restful sleep. There were also small things like a wobbly toilet, some corners of peeling paint, etc. The little neighborhoods were nice and each had some amenities within walking distance of the units. Communication was a little lacking upon check-in. Some details that were not communicated well: The nicest/ largest of the pools was under construction. We only found our after a very long, confusing drive to find it; we were apparently given a resort credit through expedia, which was not made known to us; and some of the information in the resort guide was incorrect, like which "neighborhoods" had a kid's pool. All in all, it seems like a lovely place, with some nice touches, but they still need to work on some of the basics.
by A verified traveler
Posted 15 Jan 2025
Lovely!!!
Comment from Hotel Management
16 Jan 2025 by Kit E., Hotel Management
Thank you, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!
by A verified traveler
Posted 14 Jan 2025
We really liked the stay, unfortunately, there were a few inconveniences during our stay, such as, no hot water on the shower, only in the tub, phone line not working, so we couldn't place a phone order, had to go and order at the pizza hut. We couldn't call front desk for extra blanket, super cold. Our villa was far from the front desk did not wanted to drive again.
Comment from Hotel Management
14 Jan 2025 by Ryan, Hotel Management
Thank you for your feedback, Jaime. We're glad to hear you enjoyed your stay overall, but we're sorry about the inconveniences you experienced. Your comments about the hot water, phone line, and blanket service are important to us, and we'll address these issues with our team. We hope to have the opportunity to provide a better experience in the future.
by A verified traveler from Blacklick
Posted 13 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Ryan, Hotel Management
Thank you, Alaina, for the perfect rating! We're delighted to know you had a wonderful experience. We look forward to welcoming you back soon!
by A verified traveler from Tualatin
Posted 13 Jan 2025
2 people in our party attended the time share presentation and were promised $150 each or a vacation package and never received the money they were promised. We kept calling them about this and we're given the run around and nothing ever happened. DO NOT ATTEND THE TIME SHARE PRESENTATION ITS A SCAM
Comment from Hotel Management
14 Jan 2025 by Ryan, Hotel Management
Thank you for your feedback, Scott. We're very sorry to hear about your experience with the timeshare presentation and the issues you faced. This is not the level of service we strive to provide. We will investigate this matter further to ensure it is resolved. Your comments are important to us, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 8 Jan 2025
We loved our stay at this beautiful property! We hope to come back again soon!
Comment from Hotel Management
8 Jan 2025 by Kit E., Hotel Management
Thank you, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!
