Ratings based on 86 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dubai
Posted 21 Nov 2024
Very convenient and safe location. Our room, was very clean and spacious. There is a popular coffee shop and bistro downstairs, and it is located right on one of the city's main squares. Most attractions are within a 15-minute walking distance. The staff were also polite. The hotel, as with most places in Erzurum does not offer alcohol on the premises.
Comment from Hotel Management
21 Nov 2024 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, thank you for choosing Lala Grand Hotel.We are very glad that you took the time to evaluate the service you received. As the Lala Grand Family, your positive evaluation has motivated us by making us happy. We look forward to welcoming you on your next visit.Best regards.Lala Grand Hotel
by A verified traveler from Las vegas
Posted 14 Nov 2024
Great location in the city center. Comfortable bed. The design is not exactly to my liking but it is cheap enough. So it would not be fair to compare to a more expensive hotel. The front desk person was a bit grumpy. Breakfast is large but not great.
Comment from Hotel Management
20 Nov 2024 by SEFA IŞIK, Hotel Management
Değerli Misafirimiz,Öncelikle Lala Grand Hotel ’i tercih ettiğiniz için teşekkür ederiz.Kıymetli vaktinizi ayırıp görüşlerinizi bizlerle paylaştığınız için teşekkür ederiz. Lala Grand Hotel olarak vizyonumuz siz değerli misafirlerimizin tecrübeye dayalı yapmış olduğu geri dönüşler sayesinde hizmet anlayışımızı en yüksek seviyelere taşıya bilmektir. Yapmış olduğunuz değerlendirmeleri dikkatlice inceleyip takipçisi olacağımızdan emin olabilirsiniz. Siz değerli konuklarımızın görüş ve önerilerinin bizler için çok kıymetli olduğunu bilmenizi ister teşekkür ederiz.Saygılarımızla
by A verified traveler
Posted 14 Sep 2024
Very bad
Comment from Hotel Management
14 Sep 2024 by SEFA IŞIK, Hotel Management
I wrote to you via Whatsapp to solve the problem, can you get back to me?
by A verified traveler
Posted 11 Aug 2024 on Hotels
The room was non-smoking but there was a persistent smell of cigarettes in it.
Comment from Hotel Management
14 Aug 2024 by SEFA IŞIK, Hotel Management
Değerli Misafirimiz,Öncelikle Lala Grand Hotel ’i tercih ettiğiniz için teşekkür ederiz.Kıymetli vaktinizi ayırıp görüşlerinizi bizlerle paylaştığınız için teşekkür ederiz. Lala Grand Hotel olarak vizyonumuz siz değerli misafirlerimizin tecrübeye dayalı yapmış olduğu geri dönüşler sayesinde hizmet anlayışımızı en yüksek seviyelere taşıya bilmektir. Yapmış olduğunuz değerlendirmeleri dikkatlice inceleyip takipçisi olacağımızdan emin olabilirsiniz. Siz değerli konuklarımızın görüş ve önerilerinin bizler için çok kıymetli olduğunu bilmenizi ister teşekkür ederiz.Saygılarımızla Lala Grand Htel
by A verified traveler
Posted 31 Jul 2024
It’s ok
Comment from Hotel Management
4 Aug 2024 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, thank you for choosing Lala Grand Hotel.Thank you for taking the time to evaluate us. We hope your travel plans will bring us together in the future. We would be happy to welcome you again in our hotel.
by A verified traveler
Posted 16 Jul 2024 on Hotels
A great place to stay. Comfy, clean and stylish.
Comment from Hotel Management
18 Jul 2024 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, thank you for choosing Lala Grand Hotel.Thank you for taking your valuable time and sharing your opinions with us. As Lala Grand Hotel, our vision is to carry our service understanding to the highest level, thanks to the experience-based feedback of our valued students. You can be sure that you can regularly review and follow up on the evaluations you have made. We kindly request that the opinions and suggestions of our valued guests are very valuable to us.regards Lala Grand Hotel
by A verified traveler
Posted 25 Jun 2024
It’s clean and has good rooms and good Wi-Fi and near main market and mosque…
Comment from Hotel Management
26 Jun 2024 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, thank you for choosing Lala Grand Hotel.Thank you for taking your valuable time and sharing your opinions with us. As Lala Grand Hotel, our vision is to carry our service understanding to the highest levels thanks to the experience-based feedback of our valued guests. You can be sure that we will carefully examine your evaluations and follow up. We would like you to know that the opinions and suggestions of our valued guests are very valuable to us and thank you.regards Lala Grand Hotel
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
22 Jun 2024 by SEFA IŞIK, Hotel Management
Değerli Misafirimiz,Öncelikle Lala Grand Hotel ’i tercih ettiğiniz için teşekkür ederiz.Kıymetli vaktinizi ayırarak yapmış olduğunuz değerlendirmeleriniz için teşekkür ederiz. Umarız seyahat planınız gelecekte bizleri bir araya getirir. Sizleri tekrar otelimizde ağırlamaktan mutluluk duyarız.Saygılarımızla
by A verified traveler
Posted 16 Jun 2024 on Orbitz
Conveniently located to major attractions.
Comment from Hotel Management
18 Jun 2024 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, thank you for choosing Lala Grand Hotel.Thank you for taking your valuable time and sharing your opinions with us. As Lala Grand Hotel, our vision is to carry our service understanding to the highest level, thanks to the experience-based feedback of our valued students. You can be sure that you can regularly review and follow up on the evaluations you have made. We kindly request that the opinions and suggestions of our valued guests are very valuable to us.regards
by A verified traveler
Posted 4 May 2024 on Wotif
Ecellent hotel with great staff and facilities. Along with a terrific restaurant.
