Ratings based on 115 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Ibis Kochi City Centre, Hotel Management
Dear Mr. Rahul,Thank you so much for taking the time to review the hotel following your recent visit.We look forward to welcoming you back at Ibis Kochi City Centre to another wonderful and magnificent experience.Best Regards,Elgish AndrewsGeneral Manager
by A verified traveler
Posted 28 Oct 2024
Friendly staff. It’s hard to reach someone by phone though.
Comment from Hotel Management
29 Oct 2024 by Ibis Kochi City Centre, Hotel Management
Dear Ms. Prita,Thank you so much for taking the time to review the hotel following your recent visit.Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We look forward to welcoming you back at Ibis Kochi City Centre to a wonderful and magnificent experience.Best Regards,Elgish AndrewsGeneral Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Ibis Kochi City Centre, Hotel Management
Dear Mr. Tenson,Thank you so much for taking the time to review the hotel following your recent visit.We look forward to welcoming you back at Ibis Kochi City Centre to a wonderful and magnificent experience.Best Regards,Elgish AndrewsGeneral Manager
by A verified traveler
Posted 24 Jul 2024 on Hotels
Unprofessional staff.
Comment from Hotel Management
28 Jul 2024 by Ibis Kochi City Centre, Hotel Management
Dear Guest,We would like to thank you for choosing our hotel as your accommodation choice during your visit to Kochi. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at ibis. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards. Best Regards, Kiran CherianFront Office Manager
by A verified traveler
Posted 15 May 2024 on Hotels
It was good. Center of the city and had access to all amenities. Walking distance to wherever one wants to go.
Comment from Hotel Management
15 May 2024 by Ibis Kochi City Centre, Hotel Management
Dear Mr. George,Thank you so much for taking the time to review the hotel following your recent visit.We look forward to welcoming you back at Ibis Kochi City Centre to another wonderful and magnificent experience.Best Regards,Elgish AndrewsGeneral Manager
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Ibis Kochi City Centre, Hotel Management
Dear Mr. Ashiq,Thank you so much for taking the time to review the hotel following your recent visit.Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably.The team and I look forward to welcome you back again in the near future.Best Regards,Elgish AndrewsGeneral Manager
by A verified traveler
Posted 20 Jan 2024
Overall very good, there is scope for improvement for breakfast.
Comment from Hotel Management
22 Jan 2024 by Ibis Kochi City Centre, Hotel Management
Dear Mr. Syed, Thank you so much for taking the time to review the hotel following your recent visit. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We look forward to welcoming you back at Ibis Kochi City Centre to another wonderful and magnificent experience. Best Regards, Elgish Andrews General Manager
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Ibis Kochi City Centre, Hotel Management
Dear Anna, Thank you so much for taking the time to review the hotel following your recent visit. We look forward to welcoming you back at Ibis Kochi City Centre to another wonderful and magnificent experience. Best Regards, Elgish Andrews General Manager
by A verified traveler
Posted 2 Jan 2024
Really enjoyed me stay at Ibis Kochi city. Close to centre square mall and the river side walk. Plenty of space in the hotel and the bed was very comfortable. Safety box was provided. Reception was very friendly and called me 30mins before check out. Thank you so much
Comment from Hotel Management
9 Jan 2024 by Ibis Kochi City Centre, Hotel Management
Dear Stephanie Xia, Thank you for such a wonderful rating following your recent stay at the hotel. It is always a pleasure to receive positive feedback. I am delighted to hear that the team has taken care of you extremely well and you had a memorable experience at Ibis Kochi City Centre. The team and I look forward to welcome you back again in the near future. Best Regards, Elgish Andrews General Manager
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
7 Jan 2024 by Ibis Kochi City Centre, Hotel Management
Dear Santiago, We would like to thank you for choosing our hotel as your accommodation choice during your visit to Kochi. It is unfortunate to learn you did not enjoy your stay to the fullest with us at ibis. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. It is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards. Best Regards, General Manager
