Ratings based on 158 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
by A verified traveler from Birmingham
Posted 29 Sep 2024
We had a very pleasant stay. The staff were very polite and helpful. The food was really good. The rooms were really nice but there was a foul smell if you didn’t keep the window open. The boutique shop was very expensive.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 18 Sep 2024
This property is perfect for a relaxing stay away. The staff are all very friendly and during our stay (mid-Sep) there were plenty of sunloungers at the beach and the pool. There is a lovely spa availaible on site.
The buffet was fine but i would not say it was 5 star quality. The other restaurant was also closed so there were no other options except to drive or take a taxi into Ermioni (about 10mins away). The all inclusive only had the buffet as an option which was slightly disappointing. The only evening bar, that wasnt the restaurant, was not included in the all inclusive deal, which meangt nobody went there and resulted in there not being a great atmosphere in the evenings. We ended up driving elsewhere, which is not always what you anticipate when go all inclusive.
A very relaxing hotel but ensure you have a car to explore the nearby towns of ermioni, galatas, potos and hydra. All worth visiting.
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Dear Clare,We appreciate that you took the time to share your experience with us.We are sorry that some aspects of your stay did not meet your expectations. Regarding the dining options, we aim to provide a variety of culinary experiences, and we regret that our buffet did not fully meet the high standards we strive for. We acknowledge your disappointment with the closure of the other restaurant and the limited options within the all inclusive package. We understand that the atmosphere in our evening venues is an important part of the overall experience, and we are disheartened to hear that it did not live up to your expectations on this occasion.We are pleased that you found the stay relaxing and our staff friendly. It is great to hear that the availability of sunloungers and the spa facilities enhanced your experience with us. Additionally, it's rewarding to know the cleanliness of your room and the attentive service provided by our team met your satisfaction. The resort's location is indeed designed to offer a serene retreat, and we are delighted that it served as a perfect base for exploring the charming nearby towns.We look forward to the pleasure of welcoming you back on future occasions.Best regards,
by A verified traveler
Good overalls
Posted 29 Aug 2024 on HotelsRoom was good, facilities great. Food excellent. Location on beach great.
Front of desk staff could be improved. They were not particularly helpful or friendly.
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Dear Guest,We appreciate that you took the time to share your experience with us.We are sorry to hear that your interactions with our front desk staff did not meet the high standards of service we strive to provide. We take your comments seriously and will ensure we address this area for improvement.We are delighted that you enjoyed the room, facilities, and the culinary experiences offered by our resort. Our team puts great effort into maintaining the quality and comfort of our accommodations and ensuring a variety of dining options that cater to all tastes.Finally, it is wonderful that you loved our beachfront location. We are proud to offer our guests direct access to three idyllic beaches and a host of activities that enhance the overall experience of staying at Barceló Hydra Beach Resort.We are hoping to welcome you back in the future. All the best.
by A verified traveler
Could be better
Posted 24 Aug 2024 on HotelsThis does not feel like a 5* hotel, with very basic rooms and some frustratingly easy things to just get right being ignored. I was with my husband and 3 teenage girls. The evening entertainment was ok but the girls were quite bored. Rooms are perfectly functional and big, but lack any character- bare walls and characterless furniture. There is nothing in the minbar (even though we were all inclusive) and the girls were constantly running out of shampoo and conditioner which was not being topped up. Paying for drinks in the only bar open with any entertainment was unexpected- nothing available as part of all inclusive. Pool is salt water which is a shame, but not the end of the world. Lots of smaller children so pool noisy. Food was unimaginative and same-y and not all coffee machines working in the morning. Juice from machines tastes like squash. On the plus side the staff were generally good and the gardens etc very pretty. Like I said, most of these things are so easy to put right, and have been repeatedly raised as issues on various platforms! Put these right and it will be a good value venue.
Comment from Hotel Management
28 Aug 2024 by Manager , Hotel Management
Dear Samantha,We appreciate that you took the time to share your experience with us.We apologize for certain aspects of your stay falling short of your expectations. We understand your concerns regarding the room amenities and have taken note to ensure that our minibar offerings and bathroom supplies are consistently replenished to our guests' satisfaction. Moreover, your comments on the variety of our cuisine have been shared with our culinary team to explore opportunities for diversification and enhancement. We also acknowledge your point regarding the beverage options during the evening entertainment and are reviewing our all-inclusive program to better meet our guests' expectations.Despite these areas for improvement, we are delighted that you appreciated the dedication of our staff and the beauty of our gardens. It is always encouraging to know that the efforts of our team and the natural allure of our resort contribute positively to the experience of our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 22 Jul 2024
I like this hotel. I lake everything, sea, pool, staff, property, meals
Comment from Hotel Management
24 Jul 2024 by Manager , Hotel Management
Dear Athina,Thank you for your positive feedback.We are deeply honored by your kind words and pleased that you had a memorable experience across all aspects of your stay.We are delighted that you appreciated the serene ambiance of the Aegean Sea, the relaxation offered by our pool, the dedication of our staff, the beauty of our property, and the variety of meals prepared with care. It is wonderful to hear such positive remarks about the cleanliness of our rooms, the condition of our resort, the quality of service, and the amenities we provide. Your satisfaction is a true testament to our commitment to excellence.We look forward to welcoming you back on a future occasion.Best regards,
by A verified traveler
Posted 24 Jun 2024
They charge extra for iced coffee, even if you paid for the all inclusive. They wouldn’t let us stay for lunch after checkout, even though we hadn’t eaten lunch upon arrival
We were waiting for over 30 mins for the car to help with the luggage, but it never came :(
Comment from Hotel Management
26 Jun 2024 by Guest Experience Team, Hotel Management
Dear Georgios,Thank you for taking the time to share your feedback.We are truly sorry that your experience did not fully meet your expectations. While our all-inclusive package does cover a vast array of amenities and services, certain items such as specialty coffees may incur additional charges due to the premium products involved. Regarding the lunch service post-checkout, our policy typically aligns with the meal plan active during the period of your stay. We understand this might have caused some inconvenience and we sincerely apologize for any misunderstanding. Furthermore, we regret to hear about the delay in luggage assistance; our staff is generally recognized for their promptness and professionalism, and we will certainly look into this matter.Nonetheless, we hope you had the chance to experience our exclusive private bed on the seafront during your stay!We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Guest Experience Team
by A verified traveler
Posted 8 Aug 2023
Barcelo is a beautiful waterside resort that has its own private beaches and wonderful views. The grounds are immaculate and the staff are best in class.
A truly wonderful resort. Special shout-out to Sylvia and Sofia for their wonderful work
Comment from Hotel Management
26 Aug 2023 by kind regards, Guest Experience Team, Hotel Management
Dear Matthew,Thank you for sharing your positive experience at Barcelo Hydra beach Resort. It is great to hear that you had a wonderful stay! Your feedback is highly appreciated, and we hope to continue providing you with exceptional experiences in the future.
