Ratings based on 336 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brookfield
Posted 3 Oct 2024
Comfortable for a family of 5!
Comment from Hotel Management
4 Oct 2024 by Brian Wipprecht, Hotel Management
Greetings Janeth,Thank you for choosing to stay with us at the Residence Inn Cincinnati Airport! We are happy to see you enjoyed everything and found our suites to comfortably fit a family of 5! We appreciate you taking the time to provide a review about your experience, and we will make sure we share your feedback with our teams. It was a pleasure having you stay with us, and we hope to see you again soon.Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Posted 2 Oct 2024
Dog friendly
Comment from Hotel Management
2 Oct 2024 by Brian Wipprecht, Hotel Management
Hello Cindy,Thank you for staying with us, and thank you for providing us with an excellent review about your experience as well! We are thrilled to see you enjoyed everything, and that you were able to bring your dog with you! We appreciate the feedback and will share it with our teams.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again soon!Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Posted 27 Sep 2024
Very outdated. Our room was not stocked with hand soap or tissues. The complimentary lotion that is left was used.
The set up of the room is odd and dysfunctional. The couch location is difficult to watch tv from and the desk placement is in front of the thermostat. Shorter individuals can not reach across the desk to adjust the thermostat.
Comment from Hotel Management
1 Oct 2024 by Brian Wipprecht, Hotel Management
Hello Jaymi,Thank you for staying with us, and thank you for taking the time to provide a review about your experience as well! We are disappointed to see you had some concerns about the suite. We will share your feedback with our teams and address your concerns. Thank you for letting us know!It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again soon.Thanks again,-Brian Wipprecht, General Manager
by A verified traveler from Colorado Springs
Posted 18 Sep 2024
We stayed for 7 total days, choosing it based on Expedia ratings. The only reason not a 1 star is that the front desk worked with us as well as they could to make things right. That said, they didn't have much to work with.
The 1st room:
- 1st floor ADA, next to an exit (one of my requests to avoid)
- not clean
- furniture in main room filthy - didn’t want to touch them
- floor and shower in ADA bathroom not clean at all
- walls/light switches had visible dirt
- tub in non-ADA room had chunks missing (foot hazard)
- main TV did not work
- able to use the room next door for showers - only redeeming part of night one.
The 2nd room (2nd floor, less traffic; rest of our stay):
- again, chunks missing in tubs, not as bad - we worked around it
- still not clean
- silver/flatware had blatant residue (not just particles, not washed - I have pics)
- furniture had stains - never sat in the chair
- bathroom faucet had crusted stuff
- doors/walls not clean
- some sort of splattered material (looked like dried blood, *possibly* soda) in master bath above the sink
Overall, bad experience. Hotel is tech archaic - NO USB ports, TVs very old. Breakfast is decent, except eggs - strange consistency, like tofu; available seating very minimal (prob 30 ppl max). Maid service available ONLY by request (24-hr notice) and ONLY if they can accommodate, which we were not told (we found out day 3, when we asked the front desk about it).
Comment from Hotel Management
20 Sep 2024 by Brian Wipprecht, Hotel Management
Hi Kevin,Thank you for staying with us, and thank you for providing a thorough review about your experience as well! We appreciate you bringing these concerns forward. We will address these issues with our teams. We sincerely apologize we failed to meet your expectations, and will use your feedback to improve our hotel and services.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again.Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Posted 18 Aug 2024
The staff was excellent. My room was dirty with an ant problem, there was no toilet paper and no extra linens. The mattresses had stains on them. The staff addressed my issues. The morning crew were very friendly during my stay and the breakfast service was good.
Comment from Hotel Management
19 Aug 2024 by Brian Wipprecht, Hotel Management
Hello Danita,Thank you for staying with us, and thank you for taking the time to provide us with a review about your experience as well! We are thrilled to see you felt that our staff and service were great, however, we're disappointed that you experienced an issue with your guestroom. We appreciate you letting us know, and we will share your feedback with our teams.It was a pleasure serving you, and we hope stay with us again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Posted 4 Aug 2024
The staff was excellent and very friendly. The rooms seem a little aged, but nice. The pullout sofa bed was not very comfortable tho. But they never are!
Comment from Hotel Management
6 Aug 2024 by Brian Wipprecht, Hotel Management
Greetings Clayborn,Thank you for choosing to stay with us, and thanks for providing us with a review about your experience as well! We are glad to see that you enjoyed our staff and service, however, we're disappointed to hear you didn't have a positive experience sleeping on the sofabed. We are sorry about that, and will share your feedback with our teams.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again soon!Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Posted 31 Jul 2024
It was a great time and nice space.
Comment from Hotel Management
2 Aug 2024 by Brian Wipprecht, Hotel Management
Hello Maya,Thank you for choosing to stay with us, and thanks for this excellent review about your experience as well! We are excited to see that you enjoyed your stay and the hotel. We will share this with our teams.It was a pleasure having you as a guest, and we hope to see you again soon!Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Posted 12 Jul 2024
The location was excellent for our trip to special spots we wanted to see. We enjoyed walking the property, we felt safe!! Guest laundry and breakfast and amenities were great!!
Comment from Hotel Management
12 Jul 2024 by Brian Wipprecht, Hotel Management
Hi Alicia,Thank you for staying with us, and thank you for providing us with this excellent review about your experience! We are excited to see you found our location to be convenient, felt safe, and enjoyed the amenities on property! We appreciate your feedback and will share it with our teams.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again soon!Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Misleading pictures and not clean
Posted 7 Jul 2024 on HotelsHotel pictures provided are very misleading. The lobby and grounds were nice looking and well maintained but inside of the other two buildings where the hotel rooms were located were not kept up on. Our hotel room did not seem very clean. Dried up pee on the bathroom floor, bathroom floor not well mopped, shower did not look scrubbed and had left over hair from previous guests. It really seemed like cleaning was done to a minimum. I was very bummed how misleading the hotel was. We had an unpleasant experience at this hotel and will not be back. I wish I had paid more money to stay at a nicer hotel and not tricked into a good deal. When you stay at a hotel for a family vacation you only hope for a pleasant, clean, fun experience.
Comment from Hotel Management
10 Jul 2024 by Brian Wipprecht, Hotel Management
Hello, and thank you for staying with us! We appreciate you providing us with a review about your experience. We are so disappointed to see that you had a negative experience while staying with us! We will work on improving the facilities to offer a warm, fresh welcoming in all areas of the hotel. We truly appreciate your feedback, and will share it with our teams.It was a pleasure having you as our guest, and we hope to have an opportunity to serve you again soon.Thanks again,-Brian Wipprecht, General Manager
by A verified traveler
Posted 20 Jun 2024
This property was not at all what i expected. The pictures were a bit misleading.
Rooms were not cleaned properly and the common areas were disgusting. The front desk staff was accommodating but there was only so much they could do. The proximity to the airport can’t be beat but wouldn’t stay again because it just wasn’t clean.
Comment from Hotel Management
21 Jun 2024 by Brian Wipprecht, Hotel Management
Hi Allison,Thank you for staying with us, and thank you for providing us with feedback about your experience. We are incredibly disappointed to see that you experienced cleanliness issues during your visit with us. We will share this feedback with our team and address your concerns.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again!Thanks again,-Brian Wipprecht, General Manager
