Ratings based on 991 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Friendly clean and convenient
by A verified traveler
Posted 15 Jan 2025
by A verified traveler
Posted 12 Jan 2025
by A verified traveler
Posted 8 Jan 2025
by A verified traveler
Posted 7 Jan 2025
Breakfast
by A verified traveler
Posted 5 Jan 2025
Cleaning wasn't great. Property really needs upkeep
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
do not use expedia to book here...you will be stuck and spend night in human waste, filth and bugs, Expedia will not help, Red Roof inn will blame Expedia
Comment from Hotel Management
20 Jan 2025 by Samantha RediResponse Specialist, Hotel Management
Dear Big,I appreciate you sharing your feedback following your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. You expressed that the lack of cleanliness and the insects you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concern you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Dec 2024
The support staff was awesome prices were great
by A verified traveler
Posted 20 Dec 2024
The lady that helped me after work Friday was very nice I would recommend staying
Comment from Hotel Management
27 Dec 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Chris, It is so wonderful to see that we at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
