Ratings based on 400 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Right in the middle of everything
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Loved it! Convenient, amazing customer service! Will return
by A verified traveler
Posted 16 Nov 2024
This room had ants and was very dirty. I will not be staying here again. Only thing positive is there wasn’t any bed bugs in our room. Very dirty. Hair in in drawers, yellow pee & pubic hairs on the toilet, old wore out linens, ants, dirty utensil drawers, floors were dirty, bed was hard…this was a terrible experience!
by A verified traveler
Posted 23 Oct 2024
Nice room and friendly staff
Comment from Hotel Management
24 Oct 2024 by Candlewood Suites - Erie, Hotel Management
So glad that you had a great experience here at Candlewood Suites - Erie. Hope to see you again soon.
by A verified traveler from Stow
Posted 14 Oct 2024
The walls are paper thin. During one night I heard sex, a scary movie, people stomping around all night so much that my entire room was shaking, and little kids using the hallway as a racing track. I did not rest well.
Besides that the comforter was a bit dirty, like there were smudges on it could be blood could be poop who knows.
But it’s reasonably priced and has easy access to restaurants and stores and main roads, so it’s at a convenient location. Also there is fitness room, a pool, washing machines, and a nice convenience area to make coffee and grab food and such.
Comment from Hotel Management
14 Oct 2024 by Candlewood Suites - Erie, Hotel Management
I am so sorry for the experience you had while at our property. Unfortunately, with being a hotel you never know what sort of things you may encounter while here, but I do apologize for the inconvenience.
by A verified traveler
Posted 6 Oct 2024
The place was clean, the suites are nicely set up, with lots of desk space (which I need) and a galley. But the bulb over the bathroom mirror was out, my room wasn't serviced (though I stayed two nights) and from 1am to 3:30am there was a loud party in the next room (folks kept trying to come through the connecting door) and though I complained to the front desk, nothing was done.
Comment from Hotel Management
6 Oct 2024 by Candlewood Suites - Erie , Hotel Management
Thank you for staying with us. I will look into why maintenance did not replace your bulb. As far as cleaning the room, we are an extended stay hotel and room cleaning is not done daily…only on the 7th/8th day of stay. If anything is needed, towels etc you are welcome to call the front desk and come down and get what is needed. I am unaware of any party that was happening in the hotel. I will have to look into this more to see what happened.
by A verified traveler
Posted 18 Sep 2024
The room was clean and had a great workspace. Also, the wifi was easy to log onto and had great speed.
Comment from Hotel Management
6 Oct 2024 by Candlewood Suites - Erie , Hotel Management
Thank you for staying with us…hope to see you again soon!
by A verified traveler
Posted 7 Sep 2024
This was a very nice,,quiet, safe place to stay.
Comment from Hotel Management
7 Sep 2024 by Candlewood Suites - Erie , Hotel Management
We are so very glad that you enjoyed your stay and can’t wait to see you again
by A verified traveler
Posted 3 Sep 2024
Hotel was under staff and they couldn’t make the room available till mid night. We went to a different hotel.
Comment from Hotel Management
5 Sep 2024 by Candlewood Suites - Erie, Hotel Management
So very sorry for your experience
