Ratings based on 235 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Walking distance to the main train station
by A verified traveler
Posted 15 Jul 2024
Having multi lingual staff was massively useful for those have us who are less skilled. The only thing I would ask them to add would be a doorbell. Trying to check-in after midnight (ICE train delays!) needed a friendly other customer to let me in to check-in. Not a huge issue at all, but would have been nice is all.
by A verified traveler
Posted 25 Jun 2024
Excellent and affordable.
by A verified traveler
Worst check in of my life with awful service
Posted 21 Jun 2024 on HotelsSpent 1 hour checking in at 3.20am with no other customers around after a very long drive.
Initially i was told nobody had a reservation and the clerk seemed unwilling to investigate.
Then when I prove i have a reservation, he demands a credit card because he doesn't trust a confirmation email sent directly to me and to the hotel from Hotels.com
Ask for a later check out considering I've lost 1 hours sleep to be told i have to pay extra!
Really rude and strange behaviour yet claims to be polite with me. I hope that his managers can play back the video of this check in to prove the point that it was wrong from beginning to end.
Blames Hotels.com and suggests i should reserve with a competitor.
On departing reception, I ask to the clerk about the free coffee that's advertised and then blames me for talking too much making a false accussation for the reason why i didn't tell him.
Oh and the extortionate car parking at the rear can be saved by parking at the side of the hotel on a car park behind the bus stops and 10 spaces marked with an X if you don't mind unsecure but they won't tell you this.
Seriously, look elsewhere for a hotel, especially if you want a fast check in and decent service checking in, will not be visiting again for sure. I'm a time served travel agent and expect a far higher standard for the simplest of tasks.
by A verified traveler
Posted 9 Jun 2024
Very cool decor, pleasant staff, and super convenient to the train station.
by A verified traveler
Posted 26 May 2024 on Hotels
Great hotel convenient location.
Still the same problem as with many other hotels with people smoking directly outside the main entrance.
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 25 Nov 2023
First time in Erfurt. Lovely new hotel
by A verified traveler
Short business trip
Posted 15 Aug 2023 on HotelsShort business trip. Good value for money. Breakfast ok but nothing special. Coffee, juices are low end. Rest fine.
No fitness facility but for the price more than ok
by A verified traveler
Posted 14 Jul 2023
Clean property, AC for the heat as it was a hot weekend . Great breakfast and Mindy our receptionist was lovely as was everyone else. Walking distance from the train station. Would come back .
