Ratings based on 273 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The spacious hotel and grounds were stunningly presented with magical Christmas lights among the trees and paths and Vesuvius looming above...a view from our balcony which took our breath away! This was a perfect place to relax and enjoy a little luxury. The staff at reception and in the restaurant were so helpful and welcoming and breakfast, which included typical delicacies of Napoli and variety to suit all tastes, was beautifully presented, and delicious. In late November, understandably, the pool and evening restaurant were closed but staff helpfully suggested nearby restaurants after our day visits to spectacular Pompeii and Ercolano, both just a short drive away. It seems to us this beautiful hotel and excellent staff offer the same luxury, attention to detail and welcome to everyone, whether individuals, couples, families or large wedding parties! This was the perfect place to end our holiday around southern Italy.
by A verified traveler
Posted 27 Nov 2024
Details on Expedia for this hotel were incorrect. Details said that this hotel had a restaurant and bar. This was the main reason we booked this hotel. On arrival when we realized that most of the hotel was shut down, we decided to leave and book another hotel elsewhere. Although they updated the Expedia profile within an hour of us complaining they refused to acknowledge their mistake and never apologized. When we asked for a refund for the 3 nights we booked (which we never stayed) they refused and said they weren’t responsible for the details that are on Expedia.
Lots of construction going on at the hotel, most of the hotel is shut down. The area around the hotel is full of traffic and there is no easy way to access any other restaurants or facilities.
Don’t know why they can’t just admit they made a mistake and give us a refund.
We didn’t stay a single night and they charged us for 3 full nights.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Definitely a great view, an staff went out of their way to pick me up in the shuttle when it wasnt the scheduled shuttle time, an were patient when i was difficulties with figuring out public transportation
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 18 Oct 2024
Great stay and lovely property, would visit again!
by A verified traveler
Posted 13 Oct 2024
Everything was great except noise and fireworks from two weddings. Breakfast was delicious, dinner...not what I was expecting.
by A verified traveler from Mesa
Posted 12 Oct 2024
This is an oasis in the middle of a busy suburb in Naples. Seemed like crazy crowded all around this place. Great staff, beautiful property, really nice/clean rooms. If you happen to meet Marco the bartender on a slow night ask him to make you one of his specialty drinks. We had him all to ourselves outside on the one night we stayed and we had a ball! Thank you Marco!!!
by A verified traveler
Posted 2 Oct 2024
This is a good 4* hotel that with a few minor tweaks could be a fantastic 5*. It's a beautiful building set in lovely gardens and the pool has a great view of Vesuvius. Staff were very friendly and helpful and the on site restaurant is very good. However minor touches such as no tissues, body lotion, or dressing gowns in the room, shower gel wasn't topped up during our stay, and the decor in the bedroom being a bit tired, let it down. Service at the bar was also very slow with only one server looking after multiple guests. We booked a room with a terrace but it just had a couple of old and damaged bean bags for sitting in the sunshine, a couple of proper loungers would have been much more suitable. The hotel has a free shuttle to Herculaneum at fixed times during the day which are good but you must pre book. The nearby roads are not very pedestrian friendly but we stuck to main roads and walked 20-25 mins to some nearby restaurants, there wasn't much else closer and taxis are expensive. There were weddings at the hotel every day but we didn't find them too intrusive, they usually finished early. Breakfast was very good but didn't open until 7.30am so we had to eat very quickly in order to be out by 8am for our trips. Overall we enjoyed our stay and would recommend it as a good base for exploring the area but with a few improvements this could be a really excellent hotel.
by A verified traveler
Posted 2 Oct 2024
Absolutely wonderful location and hotel and staff. We ended our 10-day trip along the Amalfi Coast here before we went to the airport and it was a spectacular place.
Comment from Hotel Management
2 Oct 2024 by Teresa Front Office Operator , Hotel Management
Dear Mr. Horn, thank you so much for your kind words, your feedback is very important for us! Best regards, Il San Cristoforo Staff
