Ratings based on 371 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Nice outside and pictures that doesn’t match the inside of the Villas Building. They are only concerned in the Income, not in the guest experience.
by A verified traveler
Posted 22 Aug 2024
Stunning property with a poorly managed restaurant. Outstanding spa with rude personnel.
by A verified traveler
Posted 24 Jul 2024 on Hotels
by A verified traveler from BALTIMORE
Posted 8 Jul 2024
We had a wonderful stay here for 8 nights while visiting family members local to Erba. The property is beautiful and well maintained. The staff was very helpful and courteous. We especially loved the pool and spa, the breakfast and the memory foam pillows. We would stay here again!
Comment from Hotel Management
10 Jul 2024 by Relais & Spa Castello di Casiglio, Hotel Management
Dear Jodi,we are honoured we could host you at Relais & Spa Castello di Casiglio and we are pleased we received from you not only a totally positive evaluation but also a heartfelt story about the different aspects of your stay in our relais.Your review rewards us and, at the same time, shows us the cornerstones to stick to with ever greater tenacity, so we can offer nothing but excellence to our guests.We hope we can offer you again in the future an experience that always lives up to your expectations: when you want to return and visit us, the doors of Castello di Casiglio will always be open for you.Best regardsRelais & Spa Castello di Casiglio
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Relais & Spa Castello di Casiglio, Hotel Management
Dear Mr. Applegate,we thank you for choosing Relais & Spa Castello di Casiglio as your destination and for giving us the highest possible marks.Your review encourages us to always adhere to the highest quality standards so that, if you want to be our guest again in the future, you will once again be able to enjoy a fully satisfying experience.
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Relais & Spa Castello di Casiglio, Hotel Management
Dear Madam, Dear Sir,we are pleased to receive the highest possible marks from you regarding your stay at Relais & Spa Castello di Casiglio.Your review encourages us to always do our utmost to offer all our guests a service above the standards and pushes us to invite you to be our most welcome guest again in the future, should you wish.
by A verified traveler
Posted 10 Sep 2023
A wonderful stay, highly recommend
Comment from Hotel Management
12 Oct 2023 by Relais Castello di Casiglio, Hotel Management
Good morning,Thank you very much for your lovely review on your stay with us! We are pleased to know that you had a memorable experience and that you enjoyed our unique location and the courtesy of our staff!We hope to have the chance of welcoming you back at Relais Castello di Casiglio very soon.
by A verified traveler
Posted 10 Sep 2023
The Castle is beautifully restored and maintained, the gardens are amazing and the staff very helpful and attentive
Comment from Hotel Management
25 Oct 2023 by Relais Castello di Casiglio, Hotel Management
Good morning,Thank you very much for your lovely review on your stay with us! We are pleased to know that you had a memorable experience and that you enjoyed our unique location and our staff's courtesy.We hope to have the chance of welcoming you back at Relais Castello di Casiglio very soon.
by A verified traveler
Posted 10 Aug 2023 on Hotels
by A verified traveler
Posted 6 Jul 2023
We chose the hotel for the charming Castle atmosphere, to relax at the pool and sleep well.
The pool was closed for renovation (stupid idea to renovate a pool end of June!), there was EVERY NIGHT of our stay a super loud wedding taking place just literally meters away from our room. We couldn't sleep at night. We went crazy with the loud music.
Last but not least, when we booked the hotel, seeing the great outdoor area it has we were expecting that breakfast would be outdoor in the garden. Well, no. It is down in a small cave and the breakfast was horrible. The Management is really doing everything against logic.
As it is a very expensive hotel, it is clearly not worth it.
I wouldn't recommend it
Comment from Hotel Management
30 Jul 2023 by Relais Castello di Casiglio, Hotel Management
Dear Guest,We thank you for your feedback. We would like to inform you that our outdoor pool has been under renovation since this winter, and we completed the work at the beginning of July due to unforeseen delays not imputable to the management, which was certainly not happy to be able to open the pool only in July, so we apologize for the inconvenience. Our Relais has multiple rooms and large outdoor spaces, which allows us to host multiple events at once, allowing everyone to enjoy their privacy. We are sorry that more than one event was held during your stay, but we would like to reassure you that these are not the order of the day.We also always try to assign rooms away from the current event. In any case, we are sorry that you perceived some confusion.Regarding breakfast, we are sorry that the breakfast room was not to your liking, but since our facility is a Castle, it takes place in one of our ancient rooms.We really hope you will give us a second chance since our aim is to make our Guests' stay with us memorable experiences of a lifetime.
