Ratings based on 105 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ottawa
Posted 26 Dec 2024
Lovely people. Right next to nice pub.
Comment from Hotel Management
26 Dec 2024 by Orchid Hotel Team , Hotel Management
Dear Steve,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the location, as well as the nearby pub. We're also grateful for your kind words about our staff.We look forward to welcoming you again for your upcoming stay. If you need anything prior to or during your visit, please feel free to reach out.
by A verified traveler
Posted 19 Nov 2024
Very welcoming. Great value for money.
Comment from Hotel Management
19 Nov 2024 by Orchid Hotel Team , Hotel Management
Dear Rosina,Thank you for your feedback and for rating us 4 out of 10. We appreciate your kind comment . We look forward to welcoming you again soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Orchid Hotel Team , Hotel Management
Dear Arvind,Thank you for taking the time to leave a review! We truly appreciate it and hope to see you again soon.
by A verified traveler
Posted 2 Nov 2024
Staff were really friendly. Good stay for visiting Chessington World of Adventure.
Comment from Hotel Management
3 Nov 2024 by Orchid Team , Hotel Management
Dear Samantha,Thank you for your feedback! We're thrilled to hear that you found our staff really friendly and that you had a good stay while visiting Chessington World of Adventures. We hope to welcome you back for another enjoyable visit soon!
by A verified traveler
Posted 13 Oct 2024
Great hotel - really friendly team. Room was lovely - modern, clean and well equipped. Pub next door was great too
Comment from Hotel Management
23 Oct 2024 by Orchid Team , Hotel Management
Dear Nichola,Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and found our team friendly. It's great to know that you liked your room and had a good time at the pub next door. We hope to welcome you back soon!
by A verified traveler
Posted 6 Oct 2024
Great stay close to Stoneleigh station to get the train. Room was spacious and clean. Good value. Would definitely stay here again.
Comment from Hotel Management
6 Oct 2024 by Orchid Team , Hotel Management
Dear donna,Thank you for your feedback! We’re glad to hear you had a good stay and found our location convenient. It’s great to know you enjoyed the spacious and clean room.We appreciate your support and hope to see you again soon!
by A verified traveler from Harrogate
Posted 5 Oct 2024
This hotel is essentially a arrive, sleep and go. General condition was fine. Bed linen clean, but milk capsules out of date, torn bed base material, extremely old and marked bath tub. Our son had a separate room where the bath was better but the bed fabric was in a dire state and chair was very heavily stained. Despite low nightly rate, this was pretty awful and we will not be staying here again
Comment from Hotel Management
5 Oct 2024 by Orchid Team , Hotel Management
Dear Mark,Thank you for your feedback. We appreciate your insights and are glad you found the general condition of the hotel acceptable. We apologize for the inconvenience you encountered and are committed to improving our services. We hope to create a more enjoyable experience for you in the future.
by A verified traveler
Convenient and comfortable.
Posted 2 Oct 2024 on HotelsBedroom was comfortable and clean with plenty of space. Bathroom was clean with over bath shower. Didn't use the Dining area as we ate at the adjacent Pub. Ideal for a short stay with easy access to all the surrounding attractions
Comment from Hotel Management
5 Oct 2024 by Orchid Team , Hotel Management
Dear Nigel,Thank you for your kind feedback! We're glad to hear you found the bedroom comfortable and spacious, and that the bathroom met your needs. It's great that you enjoyed the nearby pub for your meals. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 1 Oct 2024 on Hotels
Room had crumbs on the bedside table which makes me worry that the rest of the room wasn't cleaned. It was a basic room, apart from the cleanliness, there was nothing wrong.
Comment from Hotel Management
5 Oct 2024 by Orchid Team , Hotel Management
Thank you for your feedback. We apologize for the cleanliness issue; it seems to have been a human error despite the room being cleaned. We appreciate your understanding and hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 1 Oct 2024
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Comment from Hotel Management
5 Oct 2024 by Orchid Team , Hotel Management
Dear Steve,Thank you for taking the time to provide your feedback. We value your input and will use it to enhance our services. We hope to welcome you back for an even better experience in the future!
