Ratings based on 320 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Mike was very helpful and told us about different hiking trails and sites we could see in the area.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Neighbor Mike, Hotel Management
Thanks Eileen
by A verified traveler
Posted 17 Sep 2024
Very nice. Very quiet. We had a great experience.
Comment from Hotel Management
17 Sep 2024 by Neighbor Mike, Hotel Management
Thank you Anna! Great meeting you. Until next time be safe and enjoy the rest of the year!
by A verified traveler
Posted 16 Sep 2024
Great little place of the Main Street, clean and friendly staff
Comment from Hotel Management
16 Sep 2024 by Neighbor Mike, Hotel Management
Thank you Vincent!! Hope to see you again!!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Neighbor Mike, Hotel Management
Thanks!! Hope to see you again!!
by A verified traveler
Posted 9 Sep 2024
Good
Comment from Hotel Management
9 Sep 2024 by Neighbor Mike, Hotel Management
Thanks!! Hope to see you again.
by A verified traveler
Posted 8 Sep 2024
We were able to play a board game in the lobby.
Comment from Hotel Management
8 Sep 2024 by Neighbor Mike, Hotel Management
Rematch next year!! I'm glad you had fun and thanks for the nice review!
by A verified traveler from Tomah
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Neighbor Mike, Hotel Management
Thank you for the stars!! Hope to see you again!
by A verified traveler
Posted 6 Sep 2024
Owners really care about their client's experience....very helpful.
Highly recommend
Comment from Hotel Management
6 Sep 2024 by Neighbor Mike, Hotel Management
Thank you Susan! We try and I'm glad you enjoyed your visit! Looking forward to seeing you next time.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Mike, Hotel Management
Omar and Susan! Glad you made it home safe and sound to voice your opinion with such depth.Upon arrival your request for a first floor room could not be accommodated because others had called ahead an made certain their first floor needs would be met. This was an effort you didn't bother with prior to your arrival and you were both extremely rude in voicing your displeasure. Upon entering the room you claimed the ceiling fan was broken. We will never know if you accidentally broke it. The room temperature wasn't what you expected without letting the a/c unit do its thing. Because you were so aggressive and unreasonable, I provided a full refund with a check. You were given the option to leave or stay. You stayed for two nights and enjoyed the pool and the cafe breakfast! You never engaged with me until you left and you never thanked me for providing a full refund.Upon entering the room after you had checked out it was very apparent that you had removed items and had moved furniture and unplugged things from the outlets and trash was on the floor..Typically, reasonable people would have called ahead to make certain special accommodations would be organized and discussed prior to arrival. Reasonable people typically understand that a full refund was going beyond ordinary and acknowledgement with a simple thank you was in order. Reasonable people typically don't "trash" a room. Reasonable people typically don't bother with a one star when their weekend was paid for by the owner. You are not welcomed at the Village Green Lodge in the future. .
