Ratings based on 912 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
The property seemed to be well soundproofed. It was quiet. The public areas especially stairways were dirty. And the rooms were very basic. Not a good reflection on Epernay. We would not book again. The toilet seat was broken.
Comment from Hotel Management
7 Oct 2024 by L'équipe de réception, Hotel Management
Hello, thank you for taking the time to comment on your stay at our hotel. We are delighted that you enjoyed the location and quiet of our hotel. As far as cleanliness is concerned, we are sorry that you did not dare to come directly to the reception to specify the points of cleanliness on which we should increase our vigilance during the controls and especially to sensitize the members of the cleaning company. In addition, the person present at the reception 24/24h would certainly have found an immediate solution ( by changing room for example) allowing you to spend a pleasant time. Best regards, the reception team.
by A verified traveler
Posted 22 Aug 2024
It's perfect for a short stay.
Comment from Hotel Management
5 Sep 2024 by L'équipe de réception, Hotel Management
Nous vous remercions pour votre note. Nous sommes ravis de vous avoir permis de passer un agréable séjour et espérons vous revoir bientôt. Bien cordialement, l’équipe de réception.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by L'équipe de réception, Hotel Management
Nous vous remercions pour votre note. Nous sommes ravis de vous avoir permis de passer un agréable séjour et espérons vous revoir bientôt. Bien cordialement, l’équipe de réception.
by A verified traveler
Nice staff, bathroom stinks of mould
Posted 13 Aug 2024 on HotelsYou get what you pay for. The floor of the bunkbed that hangs over your head had bloody snot on it and the bathroom stank of damp and mould. Staff are very friendly. It was only a stopover
Comment from Hotel Management
5 Sep 2024 by L'équipe de réception, Hotel Management
Hello, thank you for taking the time to share your review. We are delighted that you enjoyed the quality/price ratio we offer.As for the cleanliness of the room, we are confused, do not hesitate when it happens, come to see us immediately at the reception so that we change rooms. Our daily checks have not been sufficient and we will increase our vigilance. We will send your comment to the cleaning company regarding the cleanliness of the room to prevent this from happening again.We hope to see you again soon. Sincerely, the reception team.
by A verified traveler
Posted 8 Aug 2024
Good value
Comment from Hotel Management
8 Aug 2024 by L'équipe de réception, Hotel Management
Nous vous remercions pour votre note. Nous sommes ravis de vous avoir permis de passer un agréable séjour et espérons vous revoir bientôt. Bien cordialement, l’équipe de réception.
by A verified traveler
Posted 3 Jul 2024
Lift out of order. Previously request room for two 80 plus, one disabled. Given first floor room . Bathroom light not functioning.
Comment from Hotel Management
6 Jul 2024 by L'équipe de réception, Hotel Management
Hello, thank you for taking the time to comment on your night in our establishment. We are sorry for the discomfort encountered, do not hesitate during your next stay to call the person present at the reception, open 24 hours a day, so that he or she can help you. We hope to see you again soon. Sincerely, the reception team.
by A verified traveler
Everything spot on.
Posted 29 Jun 2024 on HotelsFelt as if effort had been made by all staff as everything very good from comfortable bed and pillow through to neat clean and tidy breakfast presented.
Thanks team.
Comment from Hotel Management
3 Jul 2024 by L'équipe de réception, Hotel Management
We thank you for taking the time to comment on your night in our establishment. We are delighted to have allowed you to have a pleasant stay. Cleanliness, quality bedding, sense of service, breakfast buffet made up of quality products. We try to do everything we can to meet your expectations. We hope to have the pleasure of welcoming you soon.Kind regards, reception team.
by A verified traveler
Posted 26 Jun 2024
Simple and perfect.
Comment from Hotel Management
29 Jun 2024 by L'équipe de réception, Hotel Management
We thank you for your feedback and are happy to have made it possible for you to have a pleasant stay. We hope to see you again soon.Sincerely, the reception team.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by L'équipe de réception, Hotel Management
Nous vous remercions pour votre note. Nous sommes ravis de vous avoir permis de passer un agréable séjour et espérons vous revoir bientôt. Bien cordialement, l’équipe de réception.
by A verified traveler
Posted 17 Jun 2024
It was really hard to communicate with the people on front desk as nobody spoke any English. The rooms felt relatively clean, but the showers were filled with other people’s hair, telling me the cleaning standards weren’t great. It was a peaceful night though and okay for an overnight stop whilst driving through France, but not sure I’d want to stay any longer.
Comment from Hotel Management
3 Jul 2024 by L'équipe de réception, Hotel Management
We thank you for your feedback and we are sincerely sorry if our welcome did not live up to your expectations. As for the cleanliness of the room, we are confused, do not hesitate when it happens, to come and see us immediately at the reception so that we can change your room. Our daily checks have not been enough and we are going to strengthen our vigilance. We will forward your remark to the cleaning company regarding the cleanliness of the room to prevent this from happening again.Sincerely, the reception team.
