Ratings based on 201 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Basic hotel that's well run by enthusiastic people, and with great breakfast - much better than others in price range. The rooms are spartan but have what you need and it was clean, new, had convenient parking and was close to stores and major roads. Had a wonderful view of vineyard-covered hills. Would certainly stay again. Many of the people staying were from businesses and companies, which is a good sign.
Comment from Hotel Management
30 Oct 2024 by O.D., Hotel Management
HelloIt is with pleasure that we take note of your feelingsThe satisfaction of our customers is our priority, indeed our regulars are not mistaken ....We will share your experience with our teamsSincerely
by A verified traveler
Posted 8 Oct 2024
It was nice and clean
Comment from Hotel Management
11 Oct 2024 by la recepton , Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 3 Oct 2024
Close to Moet Chardon ok for one or two day stay. Small room
Comment from Hotel Management
7 Oct 2024 by la recepton , Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 3 Oct 2024
Location is Ok. Hotel facilities are very very basic! Room with no safe box, bed uncomfortably, only one small pillow per guest, bath very small. Breakfast was ok.
In the future I will rather drive from Reims that stay in Épernay.
Comment from Hotel Management
3 Oct 2024 by la recepton , Hotel Management
Hello,We let you go to Reims!We inform you that a type of room corresponds to your wishes, with cold chest - 4 pillows - courtesy tray - luggage storage etc ... and this on Epernay it is our room plus thank you for your visit cordiallyemtn
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by O.D., Hotel Management
Merci Paul pour cette notationNous informons notre équipe de celle-ciLa satisfaction de nos clients est trés importante Celle-ci catalyse nos efforts pour continuer à cette optique qui est de vous satisfaireCordialementL'équipe B&B Epernay
by A verified traveler
Good location but poor cleanliness
Posted 8 Sep 2024 on HotelsGood location and suited our needs for a one night stop. The room has never been dusted, as we could see layers of dust on furnitures and even on wall surfaces! The window look out to a Kia Car showroom/garage.
Comment from Hotel Management
11 Sep 2024 by la recepton , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Travelling to South
Posted 6 Sep 2024 on HotelsTravelling to the south of France and needed somewhere to re-charge the batteries . Very impressed with our choice
Comment from Hotel Management
11 Sep 2024 by la recepton , Hotel Management
Hi , We are delighted to read your nice comment!A big thank you from the whole team and it is with pleasure that we will welcome you once again in our establishmentBest regards.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
6 Sep 2024 by la recepton , Hotel Management
Bonjour,Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au b&b epernayVos commentaires positifs sont un réel encouragement pour toute l'équipe et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by La réception, Hotel Management
Bnojour Alain, Merci de prendre le temps de nous attribuer cette belle note. En esperant vous revoir prochainement.
by A verified traveler
Excellent hotel for a Champagne stop
Posted 22 Aug 2024 on HotelsHotel was brand new and excellently situated for a walk into Epernay. There are two fast food restaurants near by and the walk into town is worth while as there are fantastic bars and cafes along with major champagne houses. Only downside is that the bed frames are not sprung and are hard on the back after a couple of days bu this is really only meant to be an overnight stop B&B
Comment from Hotel Management
23 Aug 2024 by the reception, Hotel Management
Dear Richard, thank you for your great review! We appreciate that you enjoyed your stay at B&B Hotel Epernay. Hope to see you soon !KindlyB&B Hotel Epernay
