Ratings based on 5 Verified Reviews
3.8 Room cleanliness
2.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2023 on Hotels
by A verified traveler
Excellent stay
Posted 20 Mar 2020 on HotelsPerfect location/environment. Highly maintained facility. Sure had value for money. Looking forward to visiting again
by A verified traveler
Tay at Maxbe Hotel, Enugu, Nigeria
Posted 7 May 2019 on HotelsMy stay was not good at all. I had to cancel the days I was staying there and move to another hotel. Overall customer service and professionalism was below standards. Food left a lot to be desired after long hours of waiting. Food quality and service poor. Lack of crucial items in the rooms. Took very long and after numerous reminders to get service and issues resolved. It was a very bad experience.
Comment from Hotel Management
9 May 2019 by Moe, Hotel Management
Dear Irene,
We would like to thank you for taking time and writing your review. we appreciate every review for it's crucial for improving.
I would like to apologise for the bad experience you had during your short stay in our hotel. it all came under immense utility challenges which we struggled to fix immediately. we are sorry that this affected your stay.
we addressed the issue in a way to prevent recurrence in the future.
we hope to see you again in the future.
Maxbe hotel management and staff sends you their kind regards.
Recommended
for Everyoneby A verified traveler
Nice, modern, good location. Staff training needed
Posted 11 Aug 2018 on OrbitzGood quality, as good/ better than competition. Staff needs more training on responsiveness
Comment from Hotel Management
18 Aug 2018 by Maxbe Hotel, Hotel Management
Thanks for your review.
we apologize for any challenges you might have experienced during your stay.
please bear with us.
for more professionals are on going training now.
Best Regards
by A verified traveler from Lagos, Nigeria
New hotel but requires better management
Posted 2 Jul 2018
Pros: New building, mostly good quality furnishing and fittings
Cons: Management
Location: Location is quiet, close to the governor's residence. Enugu is a small town and most things are nearby.
The hotel is new and some of the fittings are quite good. But the bath towels are already very old, the floor towel was ripped, the internet service was unreliable and the selection of TV channels was poor.
Comment from Hotel Management
2 Aug 2018 by Maxbe Hotel, Hotel Management
Greetings from Maxbe Continental Hotel Ltd
Apology for the poor internet services, old towels given during your stay and poor Tv channels.
All these have been put in place for your comfortability.
Thanks for your patronage.
Best Regards
