Ratings based on 11 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2020
Bad service. They also say they no longer take expedia requests. Should be removed from list
Comment from Hotel Management
21 Jan 2020 by Martin, Hotel Management
We work and are in partnership with Expedia. Its not true that we don't take Expedia requests
by A verified traveler from Schweiz
Posted 9 Jul 2018
very nice and innovative staff. They try to do the best with that bit
by A verified traveler
Secluded resort
Posted 24 Jan 2018 on HotelsIt was a bit of rocky ride to the hotel but well worth it- almost safari like. However, when we arrived at the resort, it's secluded, peaceful, relaxing and clean with birds chirping around the compound and even some wild life (monkeys). We saw the New Year by the log fire on the beach- it was lovely- nice chalets and staff although the service was occasionally below par. Wifi was only available in the office but on the last night the manager gave us a complimentary connection to the chalet.
by A verified traveler
Posted 13 Jan 2018
Staff try but are poorly trained. Shuttle service to airport is expensive. Hotel is at the end of a long, hilly, small dirt road.
Comment from Hotel Management
23 Jan 2018 by Manager, Hotel Management
Dear our previous Guest
Some of 2 staff currently at the Resort were still under internship program and hence still under training. We hope to improve their skills in due course.
The hotel shuttle to airport costs us$25 for a distance of 25kms.We believe we are still cheap on that price.
We are at the extreme end of the Garugare peninsula at the lake shore which is part of our competitive edge. It's just 0.5km section of the road on the hill that is a bit rocky though every type of car can access. The rest of the road is good. We hope to improve that section soon.
Garuga Resort Management
by SUSAN
Nice place pity about power issues
Posted 30 Dec 2017 on HotelsWonderfull location on shores of Lake Victoria. About 10km of dirt road to reach it, some of it challenging without a 4x4.
Service and food were good.
The resort is let down by lack of electricity.
The rooms had no electric during the days and went off several hours before daylight.
They claim to be using solar energy backed up with generators but think this is a cost saving exercise.
Beers are kept in a fridge at the bar but unfortunately the fridge is rarely working so beers are warm.. the pool was clean and a nice area to sit.
by Ekaterina
The gate was closed
Posted 29 Dec 2017 on HotelsAfter a very long journey on a dusty and bumpy road in the darkness I have reached the Garuga Beach Resort Hotel only to face the closed gate and switched off phone. Apparently it was fully booked and they somehow missed my reservation. Not recommended.
Recommended
for Everyoneby A verified traveler
Relax, Swim and Chill
Posted 18 Aug 2017 on WotifLovely quiet place, very hospitipal and friendly.
Monkeys came to visit from the near by forest. Great swimming pool. Intend to return again soon
Comment from Hotel Management
3 Sep 2017 by Martin, Hotel Management
We appreciate your feedback and we look forward to seeing you again
by A verified traveler
Great stay at Garuga
Posted 5 Jun 2018 on HotelsAmazing place with beautiful landscape and views of lake Victoria! It was above and beyond my expectations. Our room was very big, equipped with everything we needed and had a beautiful lake view. The hotel staff was amazing too, especially Phiona and also Stuart and Wilson! Definitely a great place for nature lovers.
by A verified traveler
Parkachtige tuin aan het Victoriameer.
Posted 2 Mar 2018
Pros: De mooie rustige ligging.
Cons: Afwisseling menu voor lunch/ diner. Alcohol ook per glas verkopen.
Location: Locatie voor rust,uitzicht heel mooi.
Twee heerlijke dagen bijkomen van een rondreis door Uganda Prima kamer , aan het meer, met zwembad. Ontbijt op bed .Mooie tuin , met vogels en aapjes. Vriendelijk en behulpzaam personeel.Eigen taxi service, uurtje van het vliegveld.Prima keuken,wel beperkte menukeuze. Alcohol alleen per fles verkocht, geen witte wijn.Goede prijs/ kwaliteit verhouding.
Recommended
for Personal Eventby A verified traveler
Et sted med potientiale
Posted 21 Jan 2018 on HotelsStedet ligger fantastisk, hvis man ønsker at slappe af. Men der er ikke meget andet at lave end at ligge ved stranden og poolen. Poolen var ikke rengjort, og kunne derfor ikke bruges. Mad og service fra personalet var meget godt, men der er problemer med strømmen. Så øl, vand m.m. var ikke kolde, der var ikke strøm på værelset i dagtimerne. Herudover stod der i beskrivelsen, at der var gratis transport til og fra lufthavnen. Der var ikke tilfældet. Det kostede cirka 30 USD hver vej.
