Ratings based on 173 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024 on Hotels
by A verified traveler
Posted 18 Sep 2024 on Hotels
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
22 Aug 2024 by James, Hotel Management
Dear Carolyne,We appreciate your review and this will motivate all our staff to try and excel. Thank you.
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by James., Hotel Management
Dear Stephanie,We appreciate your review and for rating our facility and service so highly. Thank you. We're deeply honoured and this will give us the impetus to do even better.
by A verified traveler
Posted 27 Jun 2024
The staff was amazing, a big shout out to all of them specially for Atim! Their customer service was outstanding :)
Comment from Hotel Management
22 Aug 2024 by James, Hotel Management
Dear Margarita,We appreciate your review and for giving us such an excellent rating. We value it greatly, thank you.
by A verified traveler
Posted 10 Jun 2024
Clean rooms though spartan. Very glad to have AC. Very friendly staff.
Restaurant service is painfully slow so order well in advance.
Comment from Hotel Management
22 Aug 2024 by James, Hotel Management
Dear Heather,We appreciate your good review and we undertake to address the area you have specifically highlighted as being slow i.e the restaurant. Thank you.
by A verified traveler
Great hotel, great value, lovely people
Posted 5 May 2024 on HotelsI stay here overnight almost every time I come to Uganda because I need to travel from Entebbe to Mbarara, and it is not always safe to travel long distances over night. I've always been satisfied since staying here 2016 to the present day
Comment from Hotel Management
23 Aug 2024 by James, Hotel Management
Dear Tu,We appreciate you for always choosing Airport View Hotel whenever you're transiting through Entebbe. Thank you. Thank you too for sparing a few minutes of your valuable time to post an excellent review about our hotel facilities and services. We're humbled and do undertake to try and live up to the guests' high expectations. Stay well till we meet again.
by A verified traveler
Posted 26 Feb 2024
I checked in quite late and the whole place was quite dark. It felt unsafe, like I was the only customer there. There isn’t enough lighting around the hotel. My room smelled quite damp and the bedcover looked dirty which got me questioning everything else.
Comment from Hotel Management
23 Aug 2024 by James, Hotel Management
Dear Rebecca,We appreciate you for choosing Airport View Hotel for your accommodation. Thank you. We're grateful that you have spared a few minutes of your valuable time to post a review highlighting your experience. However, we're disheartened to note that your experience was far from what you expected and which you paid for. We sincerely apologize for this below par performance. We have taken note of the points you have raised and we will take action so as to ensure that none of our guests shares the same experience. We promised that next time you come you will have a completely different and better experience. Stay well and God bless.
by A verified traveler
Posted 17 Sep 2023
The property is very nice and has so much potential. The room that we were given only had one towel, air conditioner did not work, no tv remote control, wifi didn’t work and the taxi that was ordered did not show up in the morning.
The hotel did fix all of the problems after moving to a new room.
The food in the restaurant was good and the manager was very nice.
Just a note, hotel shuttle is free only for airport pick up not return.
Comment from Hotel Management
18 Sep 2023 by James, Hotel Management
Dear Karen,We thank you for staying at Airport View Hotel, a hotel of choice for many guests who transit through Entebbe International Airport. It's on record that a number of guests have posted very positive reviews about the strategic location of the hotel, hotel's ambience, the quality of service, courtesy exhibited by Management & staff etc. Regrettably, Saturday 16th September 2023, the night you stayed with us was 'one of those bad days at the office'. This time round we fell short of the high standards we're reputed for. We sincerely regret the mishaps. On the positive side, and by your own admission, 'the hotel did fix all of the problems after moving to a new room". Whenever such mishaps occur, which one can never rule out, Management acts fast in addressing the mishaps and ensuring that the guest gets the service they deserve and have paid for. Karen, we appreciate your feedback; please rest be assured that next time you stay with us, you will be accorded better facilities and services and you will have reason to give us a better rating. Stay well.Best Regards,James
by A verified traveler
Posted 10 Sep 2023
I enjoyed the shower with proper working toilets and hot water. Room was clean and comfortable.
Comment from Hotel Management
18 Sep 2023 by James, Hotel Management
Dear Mitchell,We appreciate your choice of Airport View Hotel for your accommodation whilst in Entebbe. Thank you. We also thank you for sparing a few minutes of your valuable time to post this good review. It will motivate Management and staff to always endeavor to accord all our guests excellent facilities and services. This is the least that guests expect and deserve and which they pay for. We look forward to hosting you again in future and we promise that you will be accorded even better facilities and services and you will rate us even better. Stay well.Best regards,James
