Ratings based on 97 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Excellent hotel; with friendly staff and great food selection each day - everything was tasty and fresh - strongly recommended!
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Daniel,Thank you for choosing to stay at Admas grand Hotel while in Entebbe.Your feed back is highly appreciated.We are glad you enjoyed your stay at Admas Grand Hotel and we look forward to hosting you again.Kind Regards,Judy
by A verified traveler
Posted 21 Sep 2024
Very cooperative managment!
Comment from Hotel Management
23 Sep 2024 by AGH, Hotel Management
Dear Dirk,We appreciate your feedback, and we are glad we met your expectations. Our goal is to deliver utmost customer satisfaction and your positive feedback is so important to us. We look forward to hosting you soon once again. Regards, Reservations.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
23 Sep 2024 by AGH, Hotel Management
Dear Mahlet,We appreciate your feedback, and we are glad we met your expectations. Our goal is to deliver utmost customer satisfaction and your positive feedback is so important to us. Thank you for choosing to stay with us and always do come back again. Regards, Reservations.
by A verified traveler
Posted 18 Sep 2024
The staff was very nice and they had a great continental breakfast. It was also very cheap and easy to get into town with uber.
Comment from Hotel Management
23 Sep 2024 by AGH, Hotel Management
Dear Theodore,We appreciate your feedback, and we are glad we met your expectations. Our goal is to deliver utmost customer satisfaction and your positive feedback is so important to us. Thank you for choosing to stay with us and always do come back again. Regards, Reservations.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by GM, Hotel Management
Dear Asaad,Thank you for choosing to stay at Admas Grand Hotel while in Entebbe.We value your feed back and we look forward to hosting you again.Kind Regards,Judy
by A verified traveler
Posted 1 Sep 2024
Good. The staffs were very nice
Comment from Hotel Management
1 Sep 2024 by GM, Hotel Management
Dear Epiphane,Thank you for choosing to stay at Admas Grand Hotel while in Entebbe.We appreciate your patronage and highly value your feedback.We are glad you enjoyed your stay with us and look forward to hosting you again.Kind Regards,Judy
by A verified traveler
Posted 29 Aug 2024
Excellent breakfast buffet, beautiful gardens, staff was very friendly.
Comment from Hotel Management
30 Aug 2024 by AGH, Hotel Management
Dear Mark,We appreciate your feedback, and we are glad we met your expectations. Our goal is to deliver utmost customer satisfaction and your positive feedback is so important to us. Thank you for choosing to stay with us and always do come back again. Regards, Reservations.
by A verified traveler
Posted 16 Aug 2024
Terrible, terrible customer service. My connecting flight to Entebbe got cancelled at Doha Airport therefore I had to wait for 9 hours in Doha Qatar so i couldn't get to Entebbe on the night of my booking on the 8th of August i arrived the next morning at 11.30am. On my stop over in Doha I called the hotel and explained to the hotel staf my unforseen circumstances that were not my fault. All the staff said they couldn't help me so i asked to speak to the manager. They kept telling me the manager would call me back but they never did. I even asked for a voucher to use on a different day as i accepted they might not give me a refund but they Refused. They were very non-challant and did not offer any other option so my £90 was waisted under no fault of mine. Please don’t Ever book this hotel. They have terrible customer service. Book at your own RISK
Comment from Hotel Management
20 Aug 2024 by Judy, Hotel Management
Dear Hajara,We are very sorry that you were not able to check into the hotel on the date you booked due to flight issues.Unfortunately there seems to have been a misunderstanding in communication relayed on the night you tried to cancel the booking. It was understood that you were cancelling and requesting to use the same on any other day. It was a very last minute cancellation and the expedia cancellation policy applies. We have only learnt about the flight connection issues from your review.We apologize for inconveniences caused and promise to improve for future business.Your feed back is valued and highly appreciated.Kind Regards,Judy
by A verified traveler
Posted 15 Aug 2024
All fabulous especially the restaurant
Comment from Hotel Management
15 Aug 2024 by AGH, Hotel Management
Dear Julie,We appreciate your feedback, and we are glad we met your expectations. Our goal is to deliver utmost customer satisfaction and your positive feedback is so important to us. Thank you for choosing to stay with us and always do come back again. Regards, Reservations.
