Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Hotel is still under construction
Comment from Hotel Management
2 Jan 2025 by City Express Plus by Marriott Ensenada, Hotel Management
We appreciate your comments in advance, for us the total satisfaction of your stay and experience with us is very important. We invite you to give us another opportunity to assure you that you will find improvement actions for you.Sincerely
by A verified traveler
Posted 28 Dec 2024
I didn’t enjoy any VIP benefits. I have the free upgrade but the agent said that she won’t give me any upgrade and if I wanna a better room I should buy it. She at first lied to me and said she doesn’t have any availability and all rooms are booked when I showed her that I can buy the requested room. She said if I want the upgrade I should buy it and she won’t provide any free upgrades. She also didn’t mention any VIP benefits. Worst checkin. While showing her the availability of the ocean view room, she felt corned and she asked me to wait and she wanted to check in local guests.
Comment from Hotel Management
30 Dec 2024 by City Express Plus by Marriott Ensenada, Hotel Management
I am very sorry that your stay was not as pleasant as you expected, I assure you that we will pay greater attention to the details, as well as our attention and service. Assuring you in advance that your next stay will be much more satisfactory and as you expect.Sincerely
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by City Express Plus by Marriott Ensenada, Hotel Management
Muchas gracias por sus comentarios y buenas referencias, para nosotros siempre es un placer atenderlo, lo esperamos muy pronto.Sinceramente
by A verified traveler
Posted 20 Dec 2024
Rooms very small, had to request towels becasue they never did provide.
Comment from Hotel Management
20 Dec 2024 by City Express Plus by Marriott Ensenada, Hotel Management
We appreciate your comments in advance, for us the total satisfaction of your stay and experience with us is very important. We invite you to give us another opportunity to assure you that you will find improvement actions for you.Sincerely
by A verified traveler
Posted 30 Nov 2024
Loved the rooftop pool and bar area. It was a beautiful place to watch the sunset!
Comment from Hotel Management
7 Dec 2024 by City Express Plus by Marriott Ensenada, Hotel Management
Thank you very much for your comments and good references, it is always a pleasure for us to serve you, we hope to see you very soon.Sincerely,
by A verified traveler
Posted 28 Nov 2024
I didn’t like that they never gave us clean sheets on the bed. We never noticed it the first night we slept but once we did we asked for housekeeping to clean the room but they kept the same stained & dirty sheets. Never staying here again!
Comment from Hotel Management
28 Nov 2024 by City Express Plus by Marriott Ensenada, Hotel Management
Mrs. AlfaroI am very sorry that your stay was not as pleasant as you expected, I assure you that we will pay greater attention to the details, as well as our attention and service.Assuring you in advance that your next stay will be much more satisfactory and as you expect.Sincerely,
by A verified traveler
Posted 28 Nov 2024
Like this place definitely needs to come back
Comment from Hotel Management
28 Nov 2024 by City Express Plus by Marriott Ensenada, Hotel Management
Mr.JamalThank you very much for your comments and good references, it is always a pleasure for us to serve you, we hope to see you very soon.Sincerely,
by A verified traveler from Vancouver
Posted 27 Nov 2024
The property has a very bad smell through out. Plus advertises wrong offers on expedia.
Comment from Hotel Management
27 Nov 2024 by City Express Plus by Marriott Ensenada, Hotel Management
Mr.GuptaI am very sorry that your stay was not as pleasant as you expected, I assure you that we will pay greater attention to details in general including odors so that something like this does not happen again. Regarding the promotions you mention, please let me know what was not respected, so I can follow up immediately.Sincerely
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by City Express Plus by Marriott Ensenada, Hotel Management
Sr. RamosAgradecemos infinitamente su evaluación y sus comentarios.Esperamos verlo muy pronto de regreso con nosotros. Sinceramente
by A verified traveler
Posted 6 Nov 2024
Very clean
Comment from Hotel Management
27 Nov 2024 by City Express Plus by Marriott Ensenada, Hotel Management
Srita. MarielaMuchas gracias por sus comentarios y buenas referencias, para nosotros siempre es un placer atenderlo, lo esperamos muy pronto.Sinceramente
