Ratings based on 291 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Was a lovely hotel. Had a few problems with staff service in the bar but was resolved quickly. Good hotel
Comment from Hotel Management
28 Oct 2024 by Reception, Hotel Management
Thank you for your review. I am sorry that there were some issues but delighted they were resolved. We hope to welcome you back again soon.
by A verified traveler
Posted 20 Sep 2024
Food was excellent as was the ambience!
by A verified traveler
Posted 9 Sep 2024
Delightful friendly staff. Very comfortable roo and facilities.
Comment from Hotel Management
28 Oct 2024 by Reception, Hotel Management
Good afternoon,Thank you for your review. We are delighted that you enjoyed your stay and hope to welcome you back again soon.
by A verified traveler
LOVELY CONVENIENT BOUTIQUE HOTEL
Posted 16 Aug 2024 on HotelsWe were welcomed so well by the girls at Reception. They were pleasant and helpful. Room was a good size, comfortable and clean. We had al most everything we needed. Spotless. Excellent black out curtains.
Tea, coffee, water and biscuits provided. Good breakfast and Jacqui, who is in charge, is amazing - SO helpful and friendly.
4 small negative points:
1. The window was completely opaque - not pleasant☹️
We presume the view must have been undesirable but we would still have preferred transparent glass.
2. No body wash convenient to the bath!!
3. There were quite a few stains on the underside of the duvet cover - not good.
4. Food in the Bar area in the evening was mediocre. I had a fish cake and I would have needed a magnifying glass to find any fish supposedly pink trout???
Comment from Hotel Management
26 Aug 2024 by Author, Hotel Management
Dear Ann,
Thank you for taking the time to complete your feedback regarding your recent stay at Westville Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. I am very sorry that there was issues in your room, I have taken this to higher managements attention so that we can improve on this.
I am delighted that our Reception team were helpful and pleasant during your stay and that it was spotless. I am thrilled you enjoyed your breakfast, Jackie is a great asset to our team, and is very popular with our guests.
We hope to see you at Westville Hotel again soon!
Kind Regards,
Westville Hotel
by A verified traveler
Posted 14 Aug 2024
Poor interior design . Walls ,decor ,carpets dated.
Room size good, bed good. Breakfast ok but seriously overpriced. Altogether an adequate 3 star rating.
Comment from Hotel Management
26 Aug 2024 by Author, Hotel Management
Dear Hugh Boyle,
Thank you for taking the time to complete the survey about your stay at Westville Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken on board so that we can make improvements.
Kind regards,
Westville Hotel
by A verified traveler
Recommend
Posted 12 Aug 2024 on HotelsGreat value stay. Great breakfast. Massive bed and room. A lovely bar for a nightcap too.
Comment from Hotel Management
13 Aug 2024 by Westville Hotel, Hotel Management
Hello Nicholas, Thank you for taking the time to leave us a review, we always love to hear customer feedback! I am delighted to hear that you had such an enjoyable experience with us here at the Westville Hotel. We hope to welcome you back soon!Kind Regards, The Westville Hotel.
by A verified traveler
Great in some ways, otherwise disappointing
Posted 12 Jul 2024 on HotelsMost of the staff were lovely and helpful. One guy didn’t know the answer to a basic question. But the sheets were dirty, as were the cutlery and coffee cup at breakfast. Also, the shampoo and shower gel were empty when I arrived and wanted a shower. Nobody on reception so I had to go looking for a staff member to find shower products. Shame these wee things let down what is otherwise a good hotel with good staff
Comment from Hotel Management
5 Aug 2024 by Sophie, Hotel Management
Hello Claire,Thank you for taking your time to leave us a review on your recent stay, we appreciate all of our guests feedback. I would like to apologise for the issues which occurred during your stay, I can assure you that this is not our normal 4* standards and hope to welcome you back to The Westville Hotel again soon so we can show you how it really is.Kind Regards
by A verified traveler
Terrific hotel
Posted 7 Jul 2024 on HotelsLoved this hotel! Great staff, service, food and very clean and comfortable. Enjoyed the entertainment in the lounge and very convenient to the town centre. We will definitely be back!!
Comment from Hotel Management
5 Aug 2024 by Sophie, Hotel Management
Hello Audrey,Thank you for taking your time to leave us your lovely review, I am so happy that you enjoyed your stay!We can't wait to welcome you back to The Westville Hotel again soon.Kind Regards
by A verified traveler
Posted 7 Jul 2024
Very clean and warm hotel, the staff are amazing, the hotel is just a very short walk to all the local bars and restaurants.
Comment from Hotel Management
19 Jul 2024 by Author, Hotel Management
Dear Joseph Mateer, Thank you for taking the time to complete the survey about your stay at Westville Hotel. We always appreciate hearing feedback about the experience that we provide, and I am delighted to hear that our team looked after you so well.
We hope to see you at Westville Hotel again soon!
Kind regards, Westville Hotel
by A verified traveler
Posted 26 Jun 2024
The hotel is in a great location with easy access to the town and its hospitality and retail facilities. The staff were all very friendly, welcoming and helpful.
Comment from Hotel Management
27 Jun 2024 by Author, Hotel Management
Dear Ciaran Mackel, Thank you for taking the time to complete the survey about your stay at Westville Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
I am thrilled to hear that your stay was enjoyable from start to finish and that our team played a huge role in this. i am delighted to hear that you appreciated being in a convenient location and hope you enjoyed exploring Enniskillen.
We hope to see you at Westville Hotel again soon!
Kind regards,
Westville Hotel
