Ratings based on 587 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bolingbrook
Posted 17 Nov 2024
Stayed here one night and felt like we got a bait and switch. We booked the room on expedia and it showed it as a really nice room. When we went to check in, the host said she could move us to a much better room for additional euros. We went to the room we original booked which was in a completely different building. A two story, with access from the outside, with the rooms on the first floor but the top floor looked like it was a cross between a halfway house or flop house. We did not feel comfortable and went back and paid euros to move. The main building (hotel) was nice but I feel like it was a scam for people who book the other building without knowing the reviews were for the main building.
Comment from Hotel Management
17 Nov 2024 by Terry, Hotel Management
Thank you for sharing your feedback. However, I feel I must respectfully clarify several points about your experience.The room you originally booked through Expedia was our standard motel room - our most economical option. These rooms are very popular with guests seeking quality accommodation on a budget and regularly receive positive reviews for their value and comfort. We are transparent about having two distinct parts to our property: the Standard Rooms in the original building and the Suoerior & Executive Rooms above reception. Each room type is clearly described and priced accordingly on all booking platforms.It's standard practice in hospitality to offer guests the opportunity to upgrade if superior rooms are available. This isn't a "bait and switch" as your original room type was available, but rather providing options to suit different preferences and budgets. Our reception team make these suggestions to be helpful, not to mislead.It's disappointing that you didn't provide a review of the room you actually stayed in, as you have done with your other reviews. This would have given future guests a more accurate picture of your experience with our accommodations.We always encourage guests to let our reception team know about any concerns while on-site, as this gives us the opportunity to address issues immediately and ensure a comfortable stay for our guests.We appreciate all feedback as it helps us improve, but we also believe in being clear about our different accommodation options and pricing structure.If you wish to discuss further please contact me.
by A verified traveler from Huntingdon
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Terry, Hotel Management
Thanks for the great 5/5 review.Hope you can return again soon.
by A verified traveler
Posted 11 Nov 2024
Very friendly check in
Comment from Hotel Management
11 Nov 2024 by Terry, Hotel Management
Thanks for a great 5/5 review.Hope you can stay again soon.
by A verified traveler
Posted 4 Nov 2024
Good location with free parking, clean room and quiet property, great staff and good breakfast.
Comment from Hotel Management
11 Nov 2024 by Terry, Hotel Management
Thanks for the wonderful 5/5 review and the super comments.Hope you can return again soon.
by A verified traveler
Posted 2 Nov 2024
The room was very nice and the bed and quilt were exceptional comfortable. The staff were very friendly, exceeding helpful and would certainly be a reason that I would consider booking again.
Comment from Hotel Management
3 Nov 2024 by Terry, Hotel Management
Thank you for taking the time to share your experience at Belmore Court & Motel. We're absolutely thrilled to see your perfect 5/5 rating!It's wonderful to know that you found your room very nice and were particularly impressed with the comfort of the bed and quilt. We understand how crucial a comfortable night's sleep is to our guests' experience, so it's rewarding to hear that these elements stood out for you.I'm especially delighted by your comments about our staff being very friendly and exceedingly helpful. Our team takes great pride in providing exceptional service, and I'll be sure to pass along your kind words – it will mean a lot to them to know that their efforts would influence your decision to book with us again.The fact that our staff's service would be a deciding factor in your return is perhaps the highest compliment we could receive. Thank you once again for your perfect rating and lovely feedback. We look forward to welcoming you back for another comfortable stay with our friendly team at Belmore Court & Motel!
by A verified traveler
Posted 15 Oct 2024
This is a very nice hotel with great staff, like Shane on the front desk. Beautiful rooms in this newer section. Nice location, very central, Stay there if you are in the Enniskillen area or just passing through like I was.
Comment from Hotel Management
28 Oct 2024 by Terry, Hotel Management
Thank you for your kind words and fantastic review! We're thrilled to hear that you enjoyed your stay and appreciated our central location and beautiful rooms. Shane will be especially pleased to know that you recognised his efforts at the front desk. We hope to welcome you back again, whether you're passing through or staying longer in Enniskillen! Safe travels!
by A verified traveler
Posted 7 Oct 2024
This hotel was amazing in every way!
Comment from Hotel Management
7 Oct 2024 by Terry, Hotel Management
Thanks for the fantastic 5/5 review.
by A verified traveler
Posted 21 Sep 2024
It was ok
Comment from Hotel Management
22 Sep 2024 by Terry, Hotel Management
Hi IzabellaThanks for taking the time review your stay.I’m sorry you haven’t enjoyed your time with us.If you contact me directly with any unsatisfactory details of your stay it would give us an opportunity to address them.
by A verified traveler
Posted 9 Sep 2024
Very enjoyable break and the Belmont was first class, room, staff, breakfast and location could not have been better, well done and keep up the good work
Comment from Hotel Management
9 Sep 2024 by Terry, Hotel Management
Thank you for taking the time to share your experience at Belmore Court & Motel. We're absolutely delighted to see your perfect 5/5 rating and to hear that you had a very enjoyable break with us!It's wonderful to know that you found our establishment to be "first class" across all aspects of your stay. We take great pride in providing an excellent experience for our guests, and it's incredibly rewarding to hear that we succeeded on all fronts.I'm thrilled that you were pleased with your room. We strive to ensure all our accommodations are comfortable and well-maintained, so it's gratifying to know we met your expectations.Your kind words about our staff are much appreciated. Our team works hard to provide friendly and efficient service, and I'll be sure to share your compliments with them – it will mean a lot to them.It's fantastic to hear that you enjoyed our breakfast. We put a lot of thought into our morning offerings to ensure our guests start their day off right.We're also glad that you found our location ideal. We believe our setting is one of our key strengths, allowing easy access to the best of what our area has to offer.Your encouragement to "keep up the good work" is truly motivating. Rest assured, we're committed to maintaining our high standards and continually looking for ways to enhance our guests' experiences.Thank you once again for your perfect rating and lovely comments. We look forward to welcoming you back for another first-class stay at Belmore Court & Motel!
by A verified traveler
Posted 7 Sep 2024
Excellent property, highly recommended.
Comment from Hotel Management
7 Sep 2024 by Terry, Hotel Management
Thanks for a fab 5/5 review.Hope to see you again soon.
