Ratings based on 72 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 21 Aug 2024
by A verified traveler
Posted 13 Aug 2024 on Hotels
by A verified traveler
Majestic stay at Lake Lucern
Posted 11 Jul 2024 on HotelsIconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay.
Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.
by A verified traveler
Posted 10 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 30 Jun 2024
I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!
Comment from Hotel Management
9 Jun 2024 by Oliver Liguori, Hotel Management
Dear Olga,Thank you from the bottom of our hearts for your incredibly kind words! We are beyond delighted to hear that you regard us as the best hotel in Switzerland as we strive to deliver unparalleled services. It fills us with immense joy to know that our serene Alpine Spa and stunning mountain views have made such a lasting impression on you.Your heartfelt recommendation about the Bürgenstock Resort touches us deeply, and knowing that our wonderful property is part of your dreams is truly special. We strive to create magical experiences for our guests, and it is truly wonderful to see that our efforts have made your stay unforgettable.We eagerly await the day we can welcome you back to our little piece of paradise. Until then, we will cherish your kind words and continue to create an oasis of tranquility and beauty for all our guests.Thank you once again for your heartfelt feedback on behalf of the entire Bürgenstock Team!With kindest regards,Oliver LiguoriDirector of Rooms & Guest ServicesBürgenstock Hotels & Resort
by A verified traveler
Posted 23 Feb 2024
Astonishing hotel. Felt like I was in a dream.
Comment from Hotel Management
28 Feb 2024 by Thomas Goval, Hotel Management
Dear Ricardo, thank you very much for your feeback, it was our pleasure to have you as our guest.Best regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort
