Ratings based on 864 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 9 Jan 2025
Stay was horrible! No heat in the room, when I complained was told, they are aware of the issue & to try turning up the heat, it up will take a couple hours to warm up. Not true only got up to 61 all night. No apology just snotty remark when I checked out. TV remote did not work, had to go to the desk 3 times & still TV did not work, they did not offer to fix it. Elevator was dirty, bathroom was filthy & a big carpet stain on the floor. Tried to ask for a manager told she would not be there for a couple days. We stayed here 6 months ago and it was fine, what the heck happened?
3 out of 5
by A verified traveler

Posted 5 Jan 2025
The bed was very comfortable!
5 out of 5
by A verified traveler from Elmendorf Texas

Posted 30 Dec 2024
Everything was awesome. Within walking distance to quite a few restaurants and entertainment. Walmart is just a short walk away as well. The beds were very soft and the hotel was extremely quiet. The swimming pool was just right temperature for a cold winter day.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Dec 2024
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Dec 2024
2 out of 5
by A verified traveler

Posted 30 Nov 2024
The hotel was lacking Maintenance Services. There were repairs and some furniture that needed to be replaced in my room.
5 out of 5
by A verified traveler

Posted 30 Nov 2024
Need better pillows
1 out of 5
by A verified traveler

Posted 3 Nov 2024
Old horrible hotel. Dated, dirty and in disrepair. Cleaning service only on 3rd day. Burnt out light bulbs in room. Thread bare towels. Paper thin bed covers. Extra small pillows. Grout falling off bathroom tiles. Faucet falling off the shower/tub wall. Torn shower curtain. Dirty window curtains. Chipped painted furniture. Ceilings in disrepair. Questionable cleanliness of carpet and sticky tile floors. Broken elevator on one evening, one of our guests got stuck inside. Cockroaches in stairwell. Subpar breakfast. Will not be back and will not recommend. We were a party of 6 in 4 rooms. Everyone felt the same way. Only positive was Friendly staff.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Nov 2024
5 out of 5
by A verified traveler

Posted 13 Oct 2024
Great location
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