Ratings based on 737 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Police pounding on the door looking for someone who lived there at 10:00 pm. Not many guests. I wouldn’t stay again better sleeping in my car. Overpriced.
Comment from Hotel Management
23 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the disturbance you experienced during your stay. Your comfort and safety are our top priorities, and we deeply regret that this issue affected your experience. We are taking your comments seriously and will work to prevent such situations in the future. We appreciate your honest review and hope you will consider giving us another opportunity to provide a better stay.Sincerely, Hotel Manager
by A verified traveler from Clearwater
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler from Clearwater
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Hotel manager, Hotel Management
Dear Angela,Thank you for the perfect 10 out of 10 rating! We’re delighted to hear you had a fantastic stay. We look forward to welcoming you back and providing another excellent experience.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 10 Aug 2024
While not the newest property, the rooms were very well equipped for any traveler. It was clean and easy in, easy out. Covered parking is a plus.
Comment from Hotel Management
11 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect rating! We’re thrilled to hear you found our rooms well-equipped, clean, and convenient. We’re glad you appreciated the covered parking as well. Your positive feedback is greatly valued, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Aug 2024
This has to be the worst hotel I have ever stayed in. As far as I could tell, the sheets were clean and there was not obvious dirt or grime. With that said, everything else in the room was damaged, significantly stained, or poorly installed. This includes the lamp shades being obviously damaged severely, chipped lamp bases, a large hole in the wall, what looked like blood stains on the bed skirts, severely stained chairs, a completely broken and poorly repaired sink, chipped frames on the mirrors (what were installed with exposed screws, a screw in the side of the mini fridge, and a poorly installed (loose) bath insert in the shower. The front office person was nice and they allowed a late checkout (that was only 1 hour). On the outside, near the north side of the property, in the garage, they are using the area as storage and it is very unsightly. The elevator is disgusting. During my stay, there also seemed to be a lot of shady people hanging out outside. Overall, the property appears to have been bought by owners that run it with minimal expense and effort (ghetto storage, weird red paint throughout, old and damaged appliances). Luckily we did not contract anything from this place. I have no idea how they have an 8 rating (maybe they have a review farm they’ve contracted or have changed owners from the ones that earned that rating). It was cheap though. So, if you want some adventure and don’t have any money, you could give it a try. Otherwise avoid!
Comment from Hotel Management
6 Aug 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. I’m sorry to hear that your stay did not meet your expectations. It’s concerning to learn about the issues you encountered with the room and the property overall. Your feedback about the condition of the furnishings, cleanliness, and exterior areas is invaluable as we strive to maintain high standards for our guests.I’m glad to hear that the front office staff were accommodating during your stay. However, I understand that this does not make up for the other issues you experienced. We are committed to improving and will take your comments into serious consideration as we work to address these concerns and enhance our guests’ experiences.If you have any further details or if there is anything else we can do to address your concerns, please feel free to contact us directly.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Aug 2024
Not a lot of options for Englewood, picked this based on the reviews. Property is run down and does not look like the photos. Front office was not staffed at check-in had to call the number for service. Discarded furniture, equipment and appliances in the garage. Graffiti in the elevator. Room was clean but one of the towels had stains on it. Lots of road noise if your room faces McCall road.
Comment from Hotel Management
3 Aug 2024 by Hotel Manager , Hotel Management
Dear Guest,"Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We’re aware of the issues you’ve mentioned and are working to address them promptly. Your comfort and satisfaction are important to us, and we hope you'll consider giving us another chance in the future."Sincerely, Hotel Manager
by A verified traveler
Adequate
Posted 31 Jul 2024 on HotelsThe large room had basics but it looked like someone had thrown paint on the door and no rugs on the floor. The room was adequate.
Comment from Hotel Management
1 Aug 2024 by Hotel Manager , Hotel Management
Dear Stuart,Thank you for sharing your thoughts. We're glad you found the room adequate. We apologize for the issues with the door and the lack of rugs. Your feedback is valuable, and we’ll address these concerns to improve our accommodations.Sincerely, Hotel Manager
