Ratings based on 132 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
“Never to return”
Posted 27 Sep 2018 on HotelsPre-paid reservation, however took twenty minutes to sort out our two rooms. Hotel as a whole tired looking & in need of renovations. Wall to wall carpet in one room quite stained & dirty.
Comment from Hotel Management
6 Oct 2018 by C, Hotel Management
We apologise for your experience at check-in. We are under new management and renovations will commence in the fall. We hope you will consider us for a future stay.
Cheri,
Front Desk Agent
by A verified traveler from Calgary, AB
Posted 21 Sep 2018
Very 1970s hotel. Room was OK,but access was strange - you had to go through the bar to get to the room. Room had been modernized but it didn't look like the carpet was included. Poor exterior maintenance of stairs and railings.
Comment from Hotel Management
6 Oct 2018 by c, Hotel Management
Thank-you for your review. Proper directions must not have been given to you at check-in, we apologise, you can access your room through the lobby to the courtyard without entering the bar. We are under new ownership and renovations will commence in the fall. We hope to see you again in the future.
Cheri,
Front Desk Agent
by A verified traveler
Posted 2 Sep 2018 on Hotels
Comment from Hotel Management
6 Oct 2018 by c, Hotel Management
Thank-you for your review.
Cheri,
Front Desk Agent
by A verified traveler
Posted 28 Aug 2018
Comment from Hotel Management
29 Aug 2018 by Front Desk Manager, Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 26 Aug 2018
by A verified traveler
Posted 25 Aug 2018 on Hotels
The tub was very dirty and the beds are super firm. Other than that nice place to stay if you can sleep on ultra firm beds
Comment from Hotel Management
29 Aug 2018 by Front Desk Manager, Hotel Management
Thank you for your review. The situation of the dirty tub is being looked into. We hope to see you again in the future.
by A verified traveler
Posted 24 Aug 2018 on Hotels
Old, dirty and badly kept. Hotel rooms accessed through the bar. The bar's smoking area was just outside our room. Noisy and inefficient a/c.
Comment from Hotel Management
31 Aug 2018 by Front Desk Manager, Hotel Management
We are sorry you did not enjoy your stay. The hotel is old, but is slowly getting updated. May I suggest the next time you book, that you request a room away from the bar.
by A verified traveler
Smoke storm
Posted 24 Aug 2018 on Hotelsquaint with attentive staff. forest fire smoke tainted our trip but the hotel very adequate.
Comment from Hotel Management
29 Aug 2018 by Front Desk Manager, Hotel Management
Thank you for your review! Yes we defiantly had smoke this season due to the fires. We are glad you found our hotel adequate.
by A verified traveler from Taber
Posted 22 Aug 2018
Great over night stop, food was good, rooms were good, and staff was good as well
Comment from Hotel Management
6 Oct 2018 by c, Hotel Management
Thank- you for your review.
We look forward to seeing you again in the future.
Cheri,
Front Desk Agent
by A verified traveler from Vancouver
Posted 15 Aug 2018
The pictures looked nice, but this is NOT a 3 star hotel, more like a 2 star motel. The staff were helpful, but for the price I paid, this was disappointing in quality for the Wyndham brand.
Comment from Hotel Management
21 Aug 2018 by Front Desk Manager, Hotel Management
Thank you for your review. We are sorry you did not enjoy your stay with us, and found it to your unsatisfactory. I am glad the staff was helpful.
