Ratings based on 967 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
There were bugs in the room, holes in the coverlet and stains everywhere. The kitchenette is filthy and run down. You have to ask for basic kitchen items. The hotel is close to areas downtown for dining and entertainment. There is no cleaning service in the room.
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Dear Michelle, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
by A verified traveler from Denton
Posted 22 Nov 2024
The room was very dirty and with broken items. We had to leave to another hotel. We lost our money.
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Dear Jesus, Thank you for your review. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 20 Nov 2024
Horrible
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Dear syed, Thank you for staying at our hotel and for sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 20 Nov 2024
The evening front desk staff was horrid, and unconcerned with my needs. They claimed the system was shut off, and they couldn't help me. If you like homeless and crime everywhere and incredibly rude staff, then this is the place for you.
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Dear David, Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Your feedback is important to us, and we have shared it with our team to ensure that we handle similar situations more effectively in the future. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Room was clean and spacious. Location was convenient
by A verified traveler
Posted 17 Nov 2024
The hotel needs to be updated and the bathroom in my room look like theres mold 9n the tiles.
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Rose,Thank you for sharing your concerns. It is disappointing to hear that the condition of the room and bathroom did not meet expectations. Cleanliness and maintenance are taken seriously, and your feedback regarding the tiles will be addressed promptly with the relevant team. Please accept our apologies for any discomfort caused. Your input is valuable in helping us improve and provide a better experience for future stays.Sincerely, Hotel Management
by A verified traveler
Posted 17 Nov 2024
When we first arrived, two other groups had been waiting for one hour for reception to check them in; then we were told about all the events that happened at the facility; given a room with one bed when I reserved a room with two beds; the beds were extremely uncomfortable.
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Naomi,Thank you for sharing your experience. It is disappointing to hear about the delays during check-in and the challenges with your room assignment. Receiving a room that differs from your reservation and encountering discomfort with the beds is not the standard we strive to provide. Your feedback is invaluable and will be shared with the team to address these issues and ensure improvements in both service efficiency and room quality. Please accept our sincere apologies for the inconvenience caused. We hope for an opportunity to regain your trust and provide a more seamless and comfortable stay in the future.Sincerely, Hotel Management
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 14 Nov 2024
