Ratings based on 985 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The Front Desk Staff was very attentive and accomodating. All Shifts handled our needs with the same level of care as when management was around. The Location is great for food and shopping. The Security Guard that patrols the Property every night made us feel very safe.
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Rested good
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Dear Khalilah, Thank you for choosing Extended Stay America while you are in the city and taking the time to share your feedback with us. We are glad to learn that you enjoyed your time and that everything was to your satisfaction. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
by A verified traveler
Posted 9 Nov 2024
Rest good
Comment from Hotel Management
10 Nov 2024 by Hotel Management , Hotel Management
Dear Khalilah, Thank you for your feedback! We're glad to hear you had a restful stay at Extended Stay America. We strive to provide a comfortable experience for all our guests and appreciate your positive comments. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 5 Nov 2024
Property was clean n secured
by A verified traveler
Posted 3 Nov 2024
i really wanted to like this place, but seemed like a motel 6 to me. i had to switch my room 3 times until i found one that was barely decent. the lady at the front was so kind in helping me with the issues i was facing, but this property was nothing like the description or the photos. i am sad i wasted $100, but i guess you get what you pay for.
Comment from Hotel Management
3 Nov 2024 by Hotel Management, Hotel Management
Dear Kimberly,Thank you for sharing your experience. We apologize for the challenges you faced during your stay and understand your disappointment. Our goal is to provide a comfortable environment, and we regret that we did not meet your expectations. Regarding your deposit, it is typically returned within 7 to 10 business days, depending on your bank's processing time. We appreciate your patience and understanding as we work to improve our services. We hope you will consider giving us another chance in the future for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
Room 129 had roaches. we killed 5 of them in the first 2 days of our stay.
The room was comfortable, The price was right. The location was good. They offered several optional services such as utensils. etc. The stay was a reasonably good value.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Tay, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. With that being said, we’re glad to hear you found the room comfortable and the price and location favorable. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Bad
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Karmen, We sincerely apologize for the distressing experience you had during your stay, and we regret that we did not meet the standards you deserved. We are reviewing your feedback with the concerned team to ensure the issues you mentioned are addressed immediately. We hope to welcome you back and provide a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
