Ratings based on 500 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Perfect place to stay in Ely with friendly and helpful staff.
Comment from Hotel Management
7 Nov 2024 by Lamb Hotel Reception, Hotel Management
Hi Imogen! Thank you for your lovely review, we are glad to hear that you enjoyed your stay with us - it was a pleasure to have you. We will pass your compliments on to our staff and we hope we can welcome you back again in the future.
by A verified traveler
Posted 29 Sep 2024
Too noisy in the bar. No lounge. Disappointing food.
Comment from Hotel Management
3 Oct 2024 by Lamb Hotel Reception, Hotel Management
Hi MarkWe are sorry to hear that you felt disappointed by the food - this is not our usual standard, feel free to contact us if you feel there is anything we can improve on in the future.
by A verified traveler
Posted 29 Sep 2024
Good proximity to event at Cathedral
Comment from Hotel Management
3 Oct 2024 by Lamb Hotel Reception, Hotel Management
Hi RuthThank you for your great review. We are glad to hear that you enjoyed your stay with us. We hope we can welcome you back in the future!
by A verified traveler
Posted 23 Sep 2024
Covenient and comfortable hotel but in need of some refurbishment
Comment from Hotel Management
3 Oct 2024 by Lamb Hotel Reception, Hotel Management
Hi Paul,Thank you for taking the time to leave us a good review, we really appreciate it! We are due a full refurbishment sometime in the near future so we hope we can welcome you back again in the future with some new and improved rooms!
by A verified traveler
Posted 19 Sep 2024
A nice place in the center of it all . great staff
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by The Lamb Hotel, Hotel Management
Hi James, Thank you for your great review, we hope we can welcome you back to stay with us again in the future!
by A verified traveler
Posted 29 Aug 2024
Room we had was comfortable bathroom on small side but manageable for 1 night. Did find the room was continuously noisy from outside road noise and lorries loading/unloading.
Comment from Hotel Management
29 Aug 2024 by The Lamb Hotel, Hotel Management
Hi KerryThank you so much for your review, we are glad to hear that you enjoyed your stay and found your room to be comfortable. We are sorry to hear that you felt it was noisy - unfortunately, we are in the centre of Ely so we can get some noise from the surrounding areas - there are certainly pros and cons to being in a good location!We hope we can welcome you back again in the future!
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Lamb Hotel, Hotel Management
Hi HelenThank you for your review. We hope to welcome you back again in the future!
by A verified traveler
Pleasant stay in a well run pub hotel
Posted 22 Jul 2024 on HotelsThe Lamb was clean and comfortable for a one night stay while in Ely for a family wedding. I booked this for family who came over from the USA. They liked their stay and the rooms. They'd have preferred AC to the standing fan but I think that's because they're from US. Most pub hotels won't have AC.
Staff were really friendly and helpful. It was a complicated booking and they were very flexible to make it work. Smooth check in and helped with taxis. A really pleasant stay I hear.
Comment from Hotel Management
25 Jul 2024 by The Lamb Hotel, Hotel Management
Hi AbaThank you so much for your lovely review. We are so glad to hear that your family enjoyed their stay with us!We hope to be able to welcome them back in the future.
by A verified traveler
NOT disabled friendly
Posted 16 Jul 2024 on HotelsWe stayed for 2 nights as we were working (performing) at the Cathedral. We chose this hotel due to proximity of the venue.
A ground floor room was requested at time of booking due to my fiancée's mobility issues but we received no response from the hotel. On arrival we reiterated the need for a ground floor room (they could see that my fiancée was using a wheeled mobility aid) but were told that the hotel was fully booked and so our allocated room was up the stairs on the first floor. We said this would not be suitable and the young chap just shrugged his shoulders. We asked if our room could be swapped for a ground floor courtyard room and we were refused.
My fiancée therefore had to struggle up and down the stairs causing upset and distress. Had the hotel bothered to respond to our initial email request for a downstairs room all of this could have been avoided.
It was a real shame as the food and drink in the restaurant were superb and the other staff were very attentive and polite.
Comment from Hotel Management
17 Jul 2024 by The Lamb Hotel, Hotel Management
Good Morning,Thank you for the review and apologies you feel this way. As you are aware, there were lots of events on in Ely last week and lots of group bookings, including yourselves, so the hotel was full. Due to the hotel being full capacity, it was impossible to offer you an upgrade to an accessible room otherwise we would have been more than happy to do this for you. Unfortunately, everything was already pre booked. However, we apologise for missing and not responding to your email.We are a disabled friendly hotel hence why we have both accessible rooms and standard annex rooms to offer... but this is obviously due to availability. We cannot install a lift because of the age of the building.Thank you for your kind words about the team and we're glad you enjoyed dining with us. It was lovely having you all.Best Wishes.
