Ratings based on 982 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 5 Nov 2024
There were 4 big roaches in my room. I went down twice to see if I could get a room change. Staff was kind but unhelpful. They were fully booked so there was no where else for me to go. I was staying there one night and spent in my my car in the parking garage. When I asked about a refund the staff members mentioned the night before while checking out the next day, lady at reception was upset I asked and curtly told me to call Expedia and figure it out myself. I also had hives and allergies act up from all of the dust due to their renovation. They should fix those conditions before allegedly completely booking up the whole hotel.
Comment from Hotel Management
6 Nov 2024 by Hotel Management , Hotel Management
Dear Saanya,Thank you for sharing your experience. We truly apologize for the distress and inconvenience you encountered during your stay. Finding pests in your room and facing limitations on available options is certainly not the level of service we aim to provide. Although our staff did their best under challenging circumstances, we regret that we could not fully address your needs and that your request for a refund was not handled with greater support. Our team is actively working to address cleanliness and upkeep, especially during renovations, to ensure future stays are more comfortable. We sincerely hope you might consider visiting again, as we are committed to making every guest experience enjoyable and worry-free.Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
Amanda and Jon were very professional. They explained the property was under renovation.Upgrades in some areas had been completed— and our room was clean and comfortable. One annoying issue, which I shared at checkout, was the window curtain lining needed to be replaced. It was worn/torn on the backside letting in light. And they needed to get a pest treatment in asap.
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Ann,Thank you for your feedback. We are pleased to hear that Amanda and Jon provided you with professional service and that your room met your cleanliness and comfort expectations. We sincerely apologize for the issues you experienced with the window curtains and the need for pest treatment. Your comments are invaluable, and we are addressing these concerns as part of our ongoing renovations. We appreciate your understanding during this transition and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Getting to and from the garage was very creepy and I felt unsafe. Front desk was only available 9-5 even tho I was told someone was there 24 hrs. The entry area was extremely small, congested and uninviting. I guess u get what u pay for
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Eun, Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the entry area and front desk hours. Ensuring our guests feel safe and comfortable is a top priority, and we regret that the garage access left you feeling uneasy. Your comments are important, and we will address these concerns as we work to improve. We are committed to providing outstanding service to each and every guest, and we hope you will give us another chance to show you this dedication. Thank you for choosing us, and we wish you all the best.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
The property was accessible to Tarrytown and Sleepy Hollow.
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Clifford, Thank you for making Extended Stay America a part of your travel plans. We're glad you found the location convenient for exploring Tarrytown and Sleepy Hollow. We hope you enjoyed your time in the area and look forward to welcoming you back on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
by A verified traveler from Ithaca
Posted 19 Oct 2024
A somewhat shabby hotel, room was clean but mattress extremely saggy, noisy location. Kitchenette is useless: it has a stove, microwave and small stove but doesn’t have a way to boil water (not even a pot), make tea or coffee, or serve reheated food: there are no utensils or plates or bowls. Some kind of construction was underway on the third and seventh floors, so noisy from 8am to 5pm. Closest restaurants and bars are a mile or so away...
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Kenneth,Thank you for staying with us and for sharing your feedback. We sincerely apologize for the inconvenience caused by the noise and construction during your stay. While our rooms are equipped with kitchenettes, these can be requested at the front desk if needed. We regret the discomfort with the mattress and the noise, and we appreciate your patience in these matters. Your comments are invaluable to us as we work to improve our services, and we hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 Oct 2024
by A verified traveler from yorktown
Posted 9 Oct 2024
The bathroom had a small sink and poor lighting. The refrigerator and bathroom fans made a lot of noise all night long. The gym was very small with only 2 pieces of equipment and 5 individual free weights. The coffee was weak. I checked out after 1 night stay and the front desk clerk didn’t even care why i was checking out early. In fact i was charged a penalty for leaving. I DO NOT RECOMMEND!! For the same price the Hampton Inn next door was a much nicer hotel with better amenities.
Comment from Hotel Management
10 Oct 2024 by Hotel Management , Hotel Management
Dear Lisa, We apologize for the inconvenience you experienced during your stay, and we’re sorry to hear it did not meet your expectations. Your concerns have been noted, and we are committed to addressing these areas to ensure a better experience for our guests. It’s disappointing to learn our service did not reflect the care we strive for, especially at check-out. We appreciate your feedback and hope you will consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 8 Oct 2024
