Ratings based on 254 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
It was just what one person needed, one bedroom , living room kitchen, bath and washer and dryer, perfect, on river, very quiet, the road going in was great , up and down the mountain , very beautiful drive , will stay here again
Comment from Hotel Management
6 Nov 2024 by Jim, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that the space was perfect for your needs and that you enjoyed the beautiful drive and peaceful river setting. It sounds like you had a wonderful time, and we'd be delighted to welcome you back anytime. Thanks again for choosing to stay with us!
by A verified traveler
Posted 23 Oct 2024
The nice lady at check in warned the WiFi was “spotty”. And no guarantee on the WiFi. Well, spotty is a very generous description of a place that had very little WiFi, no cell signal (our phones went to SOS mode), and had a landline phone that was purely decorative as there was no dial tone. They advertised “CABLE TV”, which is a lie. They supply a TV which is attached to the nonexistent WiFi. We tried for over half an hour to connect to our personal Netflix account, to no avail. You can’t keep internet for 5 minutes to establish the connection. Two lights burnt out in living area, filthy uncomfortable deck furniture, and uncomfortable couches made hanging out challenging. The bed was ancient and sagging in the middle and neither of us slept well. The hairdryer is a wall mounted one that has not been actually mounted to a wall, so you have this clunky thing to plug in and try to dry your hair with that. Not a single hook in the bathroom, and the one towel rack was so small that only one towel folded in half fits on it. No where to hang another towel or robe. This place is not cheap enough and should come with a warning that is it COMPLETELY OFF THE GRID. Pack a ton of books and a book light.
Comment from Hotel Management
24 Oct 2024 by Jim, Hotel Management
Dear Pamela, Thank you for taking the time to share your detailed feedback. We deeply apologize for the inconvenience you experienced during your stay, particularly with the TV cable, landline phone, and some of the comforts within the home. While the WiFi can indeed be a challenge due to the mountainous location, this does not excuse the other issues you faced. We take your comments seriously and will address them to improve the experience for future guests.We'd like the opportunity to make this up to you. Please reach out to us directly so we can work towards ensuring your next stay is much more enjoyable. We value your feedback and appreciate the kind note about our staff at check-in.Warm regards
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Jim C., Hotel Management
Dear Ashlee,Thank you for taking the time to provide your feedback. We appreciate your honest review and are glad that you chose to stay with us. It sounds like your experience was mixed, and we truly want to make every stay as enjoyable as possible.Your comments are important to us, and we’ll be taking them into consideration as we continue to improve our services. Should you choose to stay with us again, please don’t hesitate to reach out directly so we can ensure your next visit is even better.Warm regards
by A verified traveler
Posted 21 Oct 2024
we liked the location right next to river
didn't like the drive to get there, the directions given to us were not very precise
Comment from Hotel Management
21 Oct 2024 by Jim C., Hotel Management
Thank you for your feedback! I’m glad you enjoyed the villa by the river; it really is one of the best locations in the resort. I’m sorry to hear that the drive was challenging, as I know the mountain roads can be tricky. I’ll use your comments about the directions as a training tool for the team. We hope to see you again soon!
by A verified traveler
Posted 2 Sep 2024
Beautiful area. The property was very clean and neat. It was dated but still comfortable for our short stay. Getting to the property the road was very very narrow and you had to be very careful.
Comment from Hotel Management
24 Sep 2024 by Jim C., Hotel Management
Thank you so much for your kind words! We're glad to hear you enjoyed the beautiful area and found our property clean and comfortable. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Jim C., Hotel Management
Thank you for the 10 out of 10 review! We’re delighted to hear you enjoyed your stay at Coosawattee River Resort. We look forward to welcoming you back soon.
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
15 Jul 2024 by Jim C., Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your stay at Coosawattee River Resort didn’t meet your expectations. We appreciate your comments and are committed to improving our services. If you would like to share the details of your experience, please reach out to us directly. We hope you'll consider giving us another opportunity to provide you with a better experience in the future.
by A verified traveler
Girls weekend
Posted 16 Apr 2024 on Hotels This is my 7th time staying here and I love it. Staff is awesome and checking in with Debbie is a breeze.
by A verified traveler
Posted 17 Mar 2024
Love the Coosawatee River, it settles ones soul to listen to the rapids and nature while sitting around the fire pit drinking local wine while looking at the stars with great friends!
by A verified traveler
Relaxing trip
Posted 14 Jan 2024 on HotelsEverything was perfect. Only complaints are no WiFi & half the electrical outlets need to be replaced in unit. Cords won’t stay plugged in. We made it work. Unit was very clean and comfortable. Will definitely be back for a third trip.
