Ratings based on 759 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Nice rooms. Excellent Pool, Sauna and Gym.
by A verified traveler
Posted 8 Jan 2025
Was very gd value . Only comment is there were no breakfast teabags in room . Only a couple of peppermint and green tea .
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 29 Dec 2024
All as expected
by A verified traveler
Posted 26 Dec 2024
Very tired hotel.
Radiators making noises so cant sleep (had to move rooms), extractor fans dirty, in-room furniture old (threadbare, chipped, missing pictures on wall, etc).
Was told we had to book for breakfast but it was not busy. However a 20 min wait for hot drinks unacceptable, as was the 45 mins between arriving and hot food being put on our table (again, not busy).
Lift not working. Sounds like an ingoing issue and not to be resolved soon. Thankfully we did not have large or heavy suitcases!!
Hotel feels run down and understaffed. The staff that are there are happy to try and help though.
Problems reported to reception on both days for resolutions. Talking to other guests they feel the same. Still havent recieved a call from the Ops Manager yet.
Macdonalds you should be ashamed of running this hotel into the ground. We will not be staying again.
by A verified traveler
Posted 18 Dec 2024
Gym, Pool and Sauna all good.
by A verified traveler
Posted 15 Dec 2024
The staff were polite and friendly and reacted very quickly to a request
by A verified traveler
Posted 6 Dec 2024
A very brief stay. Single room was clean and quiet. Nice to have robe.
Managed to set my alarm an hour late but was greeted by Scarlet in the restaurant who kindly sorted me some breakfast to go, a lovely young lady.
The only negative was the car park has no lights at night which was quite dangerous due to an uneven surface.
Would like to come back and try the spa.
by A verified traveler
Posted 14 Nov 2024
Friendly welcoming staff, tasty food, large rooms and comfy beds but conference facilities were not as good as expected (cold rooms and projector to dim for a bright room), bedroom was initially cold as all heating switched off, long walk to bedrooms from reception and very inflexible Manager regrading changes to booking dates (charges would be made).
Comment from Hotel Management
17 Nov 2024 by Andy Griffiths, Hotel Management
Dear Matthew, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Andy Griffiths, Hotel Management
Dear Carol, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
