Ratings based on 751 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Gym, Pool and Sauna all good.
by A verified traveler
Posted 15 Dec 2024
The staff were polite and friendly and reacted very quickly to a request
by A verified traveler
Posted 6 Dec 2024
A very brief stay. Single room was clean and quiet. Nice to have robe.
Managed to set my alarm an hour late but was greeted by Scarlet in the restaurant who kindly sorted me some breakfast to go, a lovely young lady.
The only negative was the car park has no lights at night which was quite dangerous due to an uneven surface.
Would like to come back and try the spa.
by A verified traveler
Posted 14 Nov 2024
Friendly welcoming staff, tasty food, large rooms and comfy beds but conference facilities were not as good as expected (cold rooms and projector to dim for a bright room), bedroom was initially cold as all heating switched off, long walk to bedrooms from reception and very inflexible Manager regrading changes to booking dates (charges would be made).
Comment from Hotel Management
17 Nov 2024 by Andy Griffiths, Hotel Management
Dear Matthew, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Andy Griffiths, Hotel Management
Dear Carol, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 31 Oct 2024
I was very disappointed with the single room, hotel was lovely and family who stayed had lovely rooms but the single room was tiny, shower was really small, no phone, stains on the ceiling and down the wall, also the first floor seemed quite shabby compared to the ground floor
Comment from Hotel Management
1 Nov 2024 by Andy Griffiths, Hotel Management
Dear Alison, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 28 Oct 2024
Positives:
Good sized room with comfy bed
Breakfast was plentiful, tasty and served hot
Negatives:
Our bedroom was tired, dated and not thoroughly cleaned
Receptionist was unwelcoming and lacked customer care
Comment from Hotel Management
30 Oct 2024 by Andy Griffiths, Hotel Management
Dear Gary, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never the way we want our guest's experience to go. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Andy Griffiths, Hotel Management
Dear Natalie, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never the way we want our guest's experience to go. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
by A verified traveler
Posted 25 Oct 2024
no
Comment from Hotel Management
26 Oct 2024 by Andy Griffiths, Hotel Management
Dear Robert, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler from Solihull
Posted 19 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Andy Griffiths, Hotel Management
Dear Justin, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
