Ratings based on 736 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Friendly welcoming staff, tasty food, large rooms and comfy beds but conference facilities were not as good as expected (cold rooms and projector to dim for a bright room), bedroom was initially cold as all heating switched off, long walk to bedrooms from reception and very inflexible Manager regrading changes to booking dates (charges would be made).
Comment from Hotel Management
17 Nov 2024 by Andy Griffiths, Hotel Management
Dear Matthew, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Andy Griffiths, Hotel Management
Dear Carol, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 31 Oct 2024
I was very disappointed with the single room, hotel was lovely and family who stayed had lovely rooms but the single room was tiny, shower was really small, no phone, stains on the ceiling and down the wall, also the first floor seemed quite shabby compared to the ground floor
Comment from Hotel Management
1 Nov 2024 by Andy Griffiths, Hotel Management
Dear Alison, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 28 Oct 2024
Positives:
Good sized room with comfy bed
Breakfast was plentiful, tasty and served hot
Negatives:
Our bedroom was tired, dated and not thoroughly cleaned
Receptionist was unwelcoming and lacked customer care
Comment from Hotel Management
30 Oct 2024 by Andy Griffiths, Hotel Management
Dear Gary, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never the way we want our guest's experience to go. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Andy Griffiths, Hotel Management
Dear Natalie, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never the way we want our guest's experience to go. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
by A verified traveler
Posted 25 Oct 2024
no
Comment from Hotel Management
26 Oct 2024 by Andy Griffiths, Hotel Management
Dear Robert, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler from Solihull
Posted 19 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Andy Griffiths, Hotel Management
Dear Justin, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Andy Griffiths, Hotel Management
Dear Jonathan, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 16 Oct 2024
Great stay. Staff were wonderful. Rooms could do with a little TLC
Comment from Hotel Management
24 Oct 2024 by Andy Griffiths, Hotel Management
Dear Hamid, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
by A verified traveler
Posted 11 Oct 2024
The room was lovely but it was so hot! It was definitely over 25 degrees in there on the 1st night even with all the windows open and the fans running. Called down about 11pm to ask to switch it off and was told they couldn't. Second night they had managed to turn it down a bit but was still very warm and we had all the widows open. Others wise it was a lovely stay.
Comment from Hotel Management
24 Oct 2024 by Andy Griffiths, Hotel Management
Dear Elvira, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
