Ratings based on 244 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Excellent service
by A verified traveler
Posted 17 Nov 2024
Lovely hotel situated close to a nearby wedding venue that we were attending. We were given a suite which was absolutely spot on, clean, spacious and conveniently right at the top of the staircase meaning no wandering around looking for our room. Staff friendly and helpful, I’d absolutely stay here again.
by A verified traveler
Posted 3 Nov 2024
Comfortable and welcoming
Great value for money and the best breakfast ever
by A verified traveler from Solihull
Posted 28 Oct 2024
Food was very good.
by A verified traveler
Posted 27 Oct 2024
Rooms great
Food amazing
by A verified traveler
Posted 10 Oct 2024
Lovely clean hotel rooms, friendly and cheerful staff. Plenty of parking would recommend.
Comment from Hotel Management
14 Oct 2024 by Brook Hall Hotel, Hotel Management
Good afternoon SimonThank you for the great recommendation. We are happy to know you had a good time with us. We hope you pay us another visit soon.Best regards,Reception teamBrook Hall Hotel
by A verified traveler
Posted 29 Sep 2024
I really felt for these guys. It was so close to great. But. Missed out for two critical reasons. Hot water not hot enough. No heating in the room.
Comment from Hotel Management
14 Oct 2024 by Brook Hall Hotel, Hotel Management
Hello MichaelWe do appreciate your feedback following your recent stay with us.We do apologize for the inconvenience you experienced with the heating. Indeed we had a fault with the boilers in the hotel but it is a pleasure to announce that the fault has been fixed.We hope that you will give us another opportunity to provide you with an improved stay. Warm regards,Reception teamBrook Hall Hotel
by A verified traveler
Posted 29 Sep 2024
Staff here are excellent. Would definitely stay here again
Comment from Hotel Management
14 Oct 2024 by Brook Hall Hotel, Hotel Management
Dear VictoriaYour feedback following your stay with us is highly appreciated. Thank you!We strive to provide exceptional service and we are glad we did not fall short of your expectations.We cannot wait to see you again.Regards,Reception teamBrook Hall Hotel
by A verified traveler
Posted 25 Sep 2024
A very comfortable stay.
Comment from Hotel Management
14 Oct 2024 by Brook Hall Hotel, Hotel Management
Greetings KarenThank you for taking time to share this review. Please do pay us another visit for another comfortable stay.Best wishes,Reception teamBrook Hall Hotel
by A verified traveler
Posted 22 Sep 2024
The staff at Brook Hall are wonderful, we had the best of stays, and will be recommending this hotel to friends and family
Comment from Hotel Management
14 Oct 2024 by Brook Hall Hotel, Hotel Management
Good afternoon LindaYour 5-star review and recommendation motivates us to keep doing our best and providing excellent results for all our guests.We are humbled by your beautiful review and look forward to seeing you again soon.Warmest regards,Reception teamBrook Hall Hotel
