Ratings based on 985 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
There were some ants and a cockroach on our first floor room and a lot of noise late at night from other guest. I appreciated the renovations to the room and the friendliness of the staff though!
Comment from Hotel Management
15 Jan 2025 by Manager, Hotel Management
Hello Seana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler from miami
Posted 11 Jan 2025
Good
Comment from Hotel Management
12 Jan 2025 by Manager, Hotel Management
Hello dayami,We appreciate you taking the time to share your feedback with us. Our team will review your comments to better enhance the guest experience in the future. Thank you for staying with us, and we hope to welcome you back for an improved stay.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Manager, Hotel Management
Hello Eric, We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have so that we can address them accordingly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 30 Dec 2024
Habitación remodelada y comoda
Comment from Hotel Management
2 Jan 2025 by Manager, Hotel Management
Hello Carmen, We are delighted to hear that you found our remodeled room comfortable. Your satisfaction is our top priority, and we strive to provide a pleasant stay for all our guests. Should you have any further feedback or require assistance, please feel free to contact our management team.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Manager, Hotel Management
Hello Joel,We are stirred to hear that you had a 5-star experience with us! We appreciate you choosing our hotel and we hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 15 Dec 2024
There were roaches near the sink and bathroom.
This property should represent Wyndham.
Will never stay there again
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Lou, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 29 Nov 2024
This hotel was damaged by Hurricane Milton and is having repair work done on a number of the units. This said our room was well kept and their was no extraneous noise to speak of. If you travel with dogs this is a great option for a nice stay in this highly populated area were the nearby hotels cost more and do not accept pets.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello James,We appreciate your feedback on your recent stay with us. While we are undergoing repairs due to Hurricane Milton, we are delighted to hear that you enjoyed a peaceful stay in a well-maintained room. Our pet-friendly policy aims to provide a comfortable option for guests traveling with dogs in the area. Should you plan another visit, feel free to reach out to our management team for any further assistance or special requests.
by A verified traveler
Posted 24 Nov 2024
Very good
Comment from Hotel Management
26 Nov 2024 by Manager, Hotel Management
Hello Victor,We are stoked to hear that you had a positive experience during your stay with us. Your feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 23 Nov 2024
We did not like a smoking room and we did mot like construction working right over our heads at 7.30 on Saturday and Sunday and the previous 4 days. The bedding n towels were spotless
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Betty,Thank you for sharing your feedback with us. We regret to hear about your experience with the smoking room and construction noise during your stay. We are pleased to know that you found the bedding and towels to be spotless. Your comments have been noted for our improvement.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Vanessa, We're sorry to hear you didn't fully enjoy your stay. Please don't hesitate to contact us directly with any concerns you may have so we can further address them. We value your input and would like to make things right for you.
