Ratings based on 986 Verified Reviews
3.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Anacortes
Posted 29 Dec 2024
Comment from Hotel Management
6 Jan 2025 by Stephanie Barnett General Manager , Hotel Management
Thank you for choosing to stay with us during your recent trip to Ellensburg. We hope to see you again!
by A verified traveler
Posted 6 Dec 2024
Check-in was easy. However, when we got to our room, it was cold. We turn on the heat and discovered that the shower only did hot water and the heater in the room did not do heat. then we got extra blankets, hoping it wouldn't be that bad, but couldn't sleep quite a bit of the night because I was so cold. There were beer cans underneath the bathroom vanity, that hadn't been picked up. It just was not a good experience.
When we went down to ask for blankets, they asked if we wanted to move rooms, it wasn't terribly cold and already undressed for the night, so figured the blankets would be fine. I did not account for waking up and the room being as cold as it was outside. We did not appreciate it. It was unpleasant.I was shivering by the time I got out to my car because it was so cold in the room. I've stayed here twice before and it's never been this bad, but there was no there's no way I'll stay there again.
Comment from Hotel Management
9 Dec 2024 by Guest Relations, Hotel Management
Dear Crystal,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. We understand how important a restful night's sleep is and apologize for any inconvenience with the heater and shower in your room. Your comments have been shared with maintenance to ensure everything functions as it should and any necessary adjustments or repairs are made promptly. Additionally, we have called you to offer you a refund, and we kindly ask that you reach out to us offline if you have any further questions. It is our hope to welcome you back soon for a much more comfortable stay.
by A verified traveler
Posted 18 Nov 2024
The bathroom was too small, no good breakfast, the inside building smells pretty bad.
by A verified traveler
Posted 11 Nov 2024
Our room was dirty, the bathtub had holes in it, there were bolts hanging from the ceiling in both the bathroom and bedroom. The complimentary shampoo and conditioner were both half empty. Had higher expectations for a Red Lion.
Comment from Hotel Management
11 Nov 2024 by Stephanie General Manager , Hotel Management
I apologize for the issues with your room and that we failed to meet your expectations. I will be working my teams to ensure that we correct these issues going forward. I hope that the next time you visit Ellensburg you will give us another try so we can show you a better experience.
by A verified traveler
Posted 8 Nov 2024
Looks like its an abandon building.
Comment from Hotel Management
8 Nov 2024 by Stephanie General Manager , Hotel Management
Thank you for staying with us, and I appreciate your honest feedback.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Stephanie General Manager , Hotel Management
Thank you for your Review!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Stephanie General Manager , Hotel Management
Thank you for your Review!
by A verified traveler
Posted 23 Oct 2024
Clean, affordable
by A verified traveler
Posted 22 Oct 2024
Nice clean facility at an affordable price
by A verified traveler
Posted 20 Oct 2024
