Ratings based on 926 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
It was smelly of animal.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Hannah,Thank you for your feedback. We're truly sorry to hear about the inconvenience you experienced and please know that we will address this issue to ensure it gets fixed as soon as possible. We appreciate you bringing this to our attention and we hope to welcome you back for a more seamless stay.
by A verified traveler
Posted 25 Oct 2024
Helpful staff, comfortable room.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Dianna,Thank you for your perfect rating of your recent stay at Best Western Plus – Ellensburg! We take great pride in providing comfortable accommodations and memorable service, so we're thrilled this was reflected in your visit. It was a pleasure having you here, and we hope you return soon!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by kt, Hotel Management
Glad you enjoyed your stay with us! please visit again soon
by A verified traveler
Posted 17 Oct 2024
Great place to stay!
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Gordon, Thank you so much for taking the time to review your recent stay! At Best Western Plus – Ellensburg, we strive to go above and beyond for our guests, so we're delighted that your visit was one to remember. It was a pleasure having you here, and we look forward to welcoming you back for another unforgettable getaway in the future.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by kt, Hotel Management
So glad you enjoyed your stay with us! Please visit again soon!
by A verified traveler
Posted 2 Oct 2024
Very smooth checkin despite a very late arrival!
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear David, Thank you for staying with us at Best Western Plus – Ellensburg! It's great that you enjoyed a smooth check-in experience, and we hope the rest of your stay was pleasant. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 29 Sep 2024
Some traffic noise.
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Susan,Thanks for sharing your feedback with us! It's great that you enjoyed your stay despite the traffic noise. We appreciate your feedback and hope you'll consider returning to Best Western Plus – Ellensburg for an even more exceptional stay in the future.
by A verified traveler
Posted 14 Sep 2024
A/C unit didn't work super well in our room. Other than that a good stay!
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Timothy, Thank you for your feedback. It's great to hear that you had an overall pleasant experience. We appreciate your feedback about the air conditioning and will alert our maintenance team to investigate to ensure the necessary improvements are made. We hope to welcome you back to Best Western Plus – Ellensburg soon for another overall great stay!
by A verified traveler from Camas
Posted 9 Sep 2024
Comment from Hotel Management
15 Oct 2024 by kt, Hotel Management
So glad you enjoyed your stay with us! Please visit again soon!
by A verified traveler
Posted 24 Aug 2024
Staff was the best! Friendly and helpful.
Clean & not too expensive.
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
Dear Steve,It is wonderful that you had an excellent experience with us! We're delighted you found your stay well-priced, and we appreciate you mentioning our impeccable facilities and hospitable team. Thank you for your perfect rating, and we hope you return to Best Western Plus – Ellensburg soon!
