Ratings based on 21 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Morris, Hotel Management
Dear Don,we are so pleased to have you with us. and we highly appreciate your great review, which will support us well. we wish you great holiday in Sri Lanka and a safe journey back home. Thank you and Kind regards,
by A verified traveler
Posted 22 Jan 2023
Staffs are very rude. They said they gonna help with the luggages then they left a bag on the whole way. And they demanded to pay 8000 rupees in cash to stay. We paid because we were tired and didn’t wanna go and look for an another hotel
Comment from Hotel Management
24 Jan 2023 by Morris Seneviratne, Hotel Management
Mr.Mohamad Azliy,Time to time we do meet guests like you.It is very sad to see that you blame the hotel when your tricky plan did not work. Your Reservation #1442805670 Rate plan name: Room OnlyGuest count :2 adults (but you gave accommodation for the 3rd person without informing us)Our hotel staff has never been rude to our dear guests, but sometimes our staff have to be 'more assertive' when they come across gusts who do not understand the meaning of guest count. (You booked a 2 adults room but there were 3 adults stayed in your room. therefore you were requested to pay Rs.8000/- for the extra person. which is the correct procedure the staff have done) We have CCTV footage if you need further clarification regarding the guest count of your reservation..
by A verified traveler
Acconodations
Posted 9 Jan 2020 on HotelsClean, basic accommodations, friendly staff, not much English , wifi in lobby works fine but wifi in room is pretty much non existent it’s super slow. Never could get it to work enough to even check my email.
The walk up the driveway is super steep and very dangerous particularly when wet outside. Even for hiking standards, there is very little grip to be had on walking surface. It is quite lengthy also.
We stayed a few hours. Restaurant was closed. No amenities to speak of.
We stayed in the “luxury room with AC” on top floor. Nice and relatively quiet considering the little town is quite the party atmosphere.
Comment from Hotel Management
16 Jan 2020 by Morris, Hotel Management
Dear Christopher,
Thank you so much for the time to write a review about us. As per your description we understand that there are few things we could improve, we are grateful for your to pointing them out.
we are glad you like our quiet room in the busy little Ella town. yes, most the tourist like the party atmosphere in the small town.
Thank you for staying with us. wish you a great day!
by A verified traveler from Melbourne
Posted 1 Jan 2020
Great location with views of the town. Comfy beds and large rooms! Big outside patio area which was great to watch the New Year's Eve fireworks. Walk up the hill to the hotel is fine. Great water pressure in yhe shower.
Comment from Hotel Management
7 Jan 2020 by Morris, Hotel Management
Dear Lisa,
Thank you so much for the wonderful review. we are delighted to know that you like the location of our hotel it's views...
it was our pleasure to have you at our hotel.
thanks & have a great day!
by A verified traveler
Posted 10 Dec 2019
Room was clean when we arrived but had mosquitoes / houseflies. There was no housekeeping and no in-house restaurant. Wifi was okay and there are food places nearby
Comment from Hotel Management
11 Dec 2019 by morris, Hotel Management
thanks for reviewing us. housekeeping is done daily in the morning hours only, but if you require, service is available on request.
by A verified traveler
Posted 22 Nov 2019
Would be a totally decent place if they provided mosquito nets. Nothing quite like getting chewed up all night when you need a good night's rest. Everything else about the place is nice and passable.
Comment from Hotel Management
1 Dec 2019 by Morris, Hotel Management
Dear Lawrence,
We are very grateful for your feedback and time to review us. You are correct we do not have mosquito nets however we have mosquito repellent vaporisers install in the hotel rooms. guests can always contact the reception for assistance.
I am sorry your sleep was interrupted by mosquitos.
However glad you like rest of our hotel
wish you a good day!
by A verified traveler
Posted 15 Jul 2019 on Hotels
Good location
Comment from Hotel Management
16 Jul 2019 by Morris, Hotel Management
Dear Sarah,
We are so grateful for your generous review.
It was our pleasure to have you with us.
Thank you & best regards,
by A verified traveler
Spacious, clean, friendly with great location
Posted 11 May 2019 on HotelsGreat place! Spacious room with an amazing balcony overlooking the green mountains. Just like living in a picture! Very clean and comfortable. Staff was very friendly and helpful. Great breakfast, very diverse and tasty. Great location: main street below where you can find good restaurants, bars and shops. But as the place is higher than the street - it is also very quiet. Only point to consider: you have to climb from the street in order to get to the hotel. But was not an issue for us especially compared to all activities in this hill country.
Comment from Hotel Management
15 May 2019 by Morris, Hotel Management
Dear Yaakov,
We are so happy to see your review. Thank you so much for the extra time to describe us.
Glad you like our rooms and the balcony views.
Thank you and it was a pleasure to have you with us.
Cheers,
Morris
by A verified traveler
Posted 4 Mar 2019
Spacious and clean rooms. No seating facility inside room as mentioned. No coffee or milk available in room it was only couple of tea bags. Allowed us a late checkout which was great but very basic. A bed and breakfast/ guest house than a hotel
Comment from Hotel Management
4 Mar 2019 by Morris, Hotel Management
Thank you for the feedback,
We have noted the key points about the facilities, look forward to improve and provide better comfort.
by A verified traveler
Posted 21 Feb 2019 on Hotels
Comment from Hotel Management
22 Feb 2019 by Morris, Hotel Management
Dear guest
Thank you so much for the encouraging review.
Kind regards,
Morris
