Ratings based on 49 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2021 on Hotels
by A verified traveler from Sydney
Posted 12 Dec 2019
Staff were friendly and helpful, room was tidy and spacious, breakfast was tasty and plentiful. Very close walking distance to all attractions and main strip in Ella
Comment from Hotel Management
6 Jan 2020 by Sonny, Hotel Management
Thank you !
by A verified traveler from Missouri
Ella review
Posted 5 Aug 2019 on HotelsThe guy in the reception was really friendly, the breakfast was great and also the room, but the manager was rude and questioned are booking and wanted to change us to a smaller room and charge us extra for breakfast when it was actually included.
by A verified traveler
Good location, felt empty though
Posted 31 Mar 2019 on HotelsThe location was great for your Ella staple visits - near town, on route to Little Adams Peak and 9 Arches Bridge. Only unfortunate thing was that the hotel felt empty, which isn’t great as a solo traveler. WiFi didn’t work though, and staff wasn’t around much for help - when I asked about the WiFi they insisted it was an issue with me (I had three devices...same issues) aka not their fault. Eventually the owner came out and was a little rude. I left a day earlier than planned.
by A verified traveler
Great area, okay hotel
Posted 18 Jan 2019 on HotelsOur room awkwardly located and so very noisy. Rooms were okay standard, bed not the greatest.
Ideal location and very helpful staff. The breakfast was nice and enjoyed roof top views. Would stay again, but different room.
Comment from Hotel Management
20 Jan 2019 by SONNY.D, Hotel Management
Dear Sir.
Thank You for being patient and Helping us improve.
Sincerely
Sonny.
by A verified traveler from singapore
Posted 4 Dec 2018
Still under renovation but Great breakfast, need improvement.
Comment from Hotel Management
21 Jan 2019 by SONNY., Hotel Management
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers.
Recommended
for Everyoneby A verified traveler from london
Great location
Posted 9 Aug 2018Easy to get to Main Street, the station as well as the walk for 7 arch bridge. Calmer location. Staff were so helpful and we were given a local map of the area. Wonderful generous breakfasts which included coconut pancakes.
I lioved this place.
Comment from Hotel Management
10 Aug 2018 by SONNY.D, Hotel Management
Thanks for staying with us. We appreciate your Reviews.
by A verified traveler from Australia
Mediocre hotel, good location.
Posted 30 Jun 2018Hotel is in a great location, easy walk to most of the tourist attractions and town centre. The room was very tired and used. The bed was extremely hard and uncomfortable. There was only one powerpoint in the room and that was used by the refrigerator. Breakfast was very basic. Overall the stay was very average.
Comment from Hotel Management
10 Aug 2018 by SONNY.D, Hotel Management
Thanks for staying with us. We appreciate your Reviews.
Recommended
for Personal Eventby A verified traveler
Friendly management, disappointing room.
Posted 8 Apr 2018 on HotelsA bit disappointing. Id been saying in other places around the same price range, but the quality of the room wasnt really up to scratch. No bedside tables, the door to the bathroom wouldnt close properly, ants everywhere in the bathroom, the shower head set lower than my head, and a few other minor issues. However, the management was extremely hospitable. Very kind and helpful. Good breakfast.
Recommended
for Everyoneby A verified traveler
Unfortunate circumstances; trying to be fair.
Posted 23 Mar 2018
Pros: See above
Cons: See above
First the positive. Location is very good. Breakfasts were good. Room seemed decent, though nothing special. Owner very helpful with directions to area sites of interest. Unfortunately, the hotel had no electricity the entire time I was there (2 nights), so no hot water, no lights, and no WiFi. While I know this was beyond the control of the owner, I still feel like I didn’t get what I paid for (and there was no adjustment in price made or offered).
