Ratings based on 838 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Manager, Hotel Management
Hello ANTHONY,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back again soon for another fantastic stay!
by A verified traveler from EL CENTRO
Posted 22 Nov 2024
In bad need of dusting toe board, piping under bathroom sink, hair dryer etc. Every light switch is just nasty.
Went for breakfast at 0800 both days. Day 1, only a couple of sausages left. Day 2, a few sausages and a scoop of fried potatoes. I ended up eating down the street.
I come to Elko often but will not stay here again.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Steven,We appreciate your feedback and regret to hear about your experience. Your comments have been shared with the relevant teams for review and improvement. We value your patronage and hope you reconsider giving us another chance to exceed your expectations during your future visits to Elko.
by A verified traveler
Posted 17 Nov 2024
The bed was comfy
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Lance, We're delighted to hear that you found our bed to be comfortable during your stay. Your comfort is our top priority, and we hope this contributed to a restful night's sleep. Should you have any feedback or concerns in the future, please feel free to reach out to us directly.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jerry,We are delighted to hear that you had a fantastic experience during your stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay.
by A verified traveler
Posted 12 Nov 2024
Ok
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Glenn,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
by A verified traveler from Kapaa
Posted 10 Nov 2024
We could easily hear noise from the adjoining room
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Mike, We regret to hear about your experience and apologize for any inconvenience caused. Guest satisfaction is our top priority, and we encourage future guests to reach out to our team during their stay to address any concerns promptly. Your feedback is valuable for us to improve our services.
by A verified traveler
Posted 4 Nov 2024
We have stayed multiple weeks in this location and the staff is always helpful and great to work with.
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Amber,We're thrilled to hear that you found our staff helpful during your stay with us. Your compliments will be shared with our team to continue to provide a high level of service. If you have any other feedback or suggestions, please feel free to reach out.
by A verified traveler
Posted 2 Nov 2024
The front desk employee Breanna went out of her way to help charge my phone
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Dany,We're delighted to hear that Breanna provided you with exceptional service during your stay. Our team always strives to go above and beyond for our guests' needs. Should you require any further assistance or have feedback to share, please do not hesitate to reach out.
by A verified traveler
Posted 27 Oct 2024
Everything was fine except the refrigerator. It was buzzing so I had to unplug it.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Linda,We apologize for any inconvenience caused by the refrigerator noise and appreciate your feedback. Please feel free to inform our management team directly to address any concerns you may have had during your stay. Thank you for choosing our hotel for your accommodation needs.
by A verified traveler
Posted 25 Oct 2024
Street traffic loud
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Glenn,We apologize for any inconvenience you experienced due to street noise during your stay. Your feedback is valuable as we strive to improve our guests' overall experience. If you have any further concerns, please feel free to reach out to our management.
