Ratings based on 711 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Our check-in was delayed because a customer was inquiring about the rates, he was being charged conversing with one of the three check-in counter people, while that discussion was in progress all three clerks were focused on that argument while seven patrons waited for the opportunity check-in, about 20-25 minutes for my wife and me.Our check-in was delayed because a customer was inquiring about the rates. He was engaged in a discussion with one of the three clerks at the check-in counter. During this time, all three clerks were focused on that conversation, leaving seven patrons waiting for their opportunity to check in. My wife and I had to wait around 20 to 25 minutes.
During our three-day stay at the Hampton Inn in Elko, we did not receive any room services. The waste baskets in our room were overflowing, and we did not receive any fresh towels or washcloths. During our three-day stay at the Hampton in Elko, we did not receive any room services, waste baskets were overflowing, and we did not receive any fresh towels or wash clothes.
Comment from Hotel Management
25 Nov 2024 by Emily , Hotel Management
Hi Michael, thank you for your feedback. We apologize about your check-in experience at our property. Our Front Desk Manager was training new staff at the time, which led to the delay in check-in. We apologize that you had an unpleasant experience at our hotel. We wish you safe travels.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Emily , Hotel Management
Thank you for leaving us a review. Safe travels and we hope to see you again soon!
by A verified traveler
Posted 4 Nov 2024
⭐️⭐️⭐️⭐️⭐️
I recently had the pleasure of staying at the Hampton Inn in Elko, Nevada, and it was a fantastic experience from start to finish! The friendly service made me feel right at home, with the staff going above and beyond to ensure a comfortable stay. The cleanliness of the hotel was impressive, with every area, from the lobby to the rooms, spotless and well-maintained. The hotel's location is a bonus, being conveniently close to the casino and various shopping areas, making it easy to enjoy everything Elko has to offer. I highly recommend the Hampton Inn for anyone visiting the area. It truly offers a welcoming and pleasant stay!
Comment from Hotel Management
11 Nov 2024 by Emily , Hotel Management
Sarah, thank you so much for your kind and thorough review! We appreciate you taking the time to leave feedback for our property. We are so happy that we met your expectations and we hope you come back and visit sometime!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Emily , Hotel Management
We are very pleased that you enjoyed your stay with us. Thank you for choosing the Hampton Inn in Elko.
by A verified traveler
Posted 21 Oct 2024
Great
Comment from Hotel Management
29 Oct 2024 by Emily , Hotel Management
We appreciate your feedback and are happy that you enjoyed your stay!
by A verified traveler
Posted 19 Oct 2024
*
Comment from Hotel Management
29 Oct 2024 by Emily , Hotel Management
Thank you for your review! We are pleased that you had a great stay with us.
by A verified traveler
Posted 13 Oct 2024
Clean rooms and property. Nice halfway stop on a road trip from Jackson to home.
Comment from Hotel Management
15 Oct 2024 by Emily , Hotel Management
Thank you so much for your review. We are happy that you enjoyed your stay.
by A verified traveler
Posted 3 Oct 2024
There was a lot of noise from other rooms, and my room had furniture that was well-worn and a carpet that needed to be replaced. The bathroom also smelled musty and the shower needed to be cleaned.
Comment from Hotel Management
15 Oct 2024 by Emily , Hotel Management
Thank you for your feedback. We apologize about the noise from the other rooms. Please feel free to call down to the front desk with any noise complaints you may have so we have address the issue. Our property is set for a full remodel starting next month. We hope you had a safe trip. Thank you!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Emily , Hotel Management
Thank you so much for your kind review! We are happy you had a great stay.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
15 Oct 2024 by Emily , Hotel Management
Thank you!
