Ratings based on 774 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Kathy, Hotel Management
Thank you for the great review!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Team Baymont, Hotel Management
Hello Cristita,Thank you for the rating! We are so glad you enjoyed your stay and look forward to your next visit!
by A verified traveler
Posted 26 Sep 2024
Ppl there are amazing.
Comment from Hotel Management
26 Sep 2024 by Team Baymont, Hotel Management
Dear Donnie,Thank you for the great review! We are so glad you enjoyed your stay!
by A verified traveler
Posted 25 Sep 2024
Average. No breakfast, no in-room coffee. Bed was excellent.
Comment from Hotel Management
25 Sep 2024 by Kathy, Hotel Management
Dear Mary, we appreciate your feedback from your stay with us. Unfortunately, we are one of the few Baymont locations that do not offer a breakfast, and do not have coffee makers in all the rooms. We do have signs posted about the breakfast, as well as on our website, and we do have coffee makers available at the front desk upon request. I apologize that you were not informed of this, and we will certainly address this with the front desk.
by A verified traveler
Posted 21 Sep 2024
Wonderful staff
Comment from Hotel Management
21 Sep 2024 by Team Baymont, Hotel Management
Dear Eugene,Thank you for the amazing review. We are so glad you enjoyed your stay! Hope to see you again soon!
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Team Baymont, Hotel Management
Dear Charlotte,Thank you for the review. We are so glad you enjoyed your stay with us.
by A verified traveler
Posted 8 Sep 2024
Bath and shower room was dirty especially behind door
Comment from Hotel Management
9 Sep 2024 by Team Baymont, Hotel Management
Dear Aimee,We appreciate your feedback. I am sorry to hear that your room was not up to standards. We are sharing this information with our housekeeping team for training and to ensure they are being thorough in order to provide you with the best stay possible.We do hope that you will return and give us the chance to provide you with an excellent stay.
by A verified traveler from las vegas
Posted 8 Sep 2024
I was here for ten days. Drain didnt work in the bath tub. My son flew me in to watch his 1 year old. A Bath is a necessity . I made it work with some plastic sheets I had from a meal. I asked every day for the tub to be fixed and kept being told maintenance wasnt in. When I checked in the room was SUPER dirty. Like they didnt even vaccum. Since my grandson took his first step in that room it was imperative they cleaned it. On the sixth day they finally sent someone ,after asking everyday to vacuum the room. My son had bought me a vacuum that after noon. When she was done I ran my vacuum and it collected MASSIVE dust and dirt. I contacted front desk and they said we only service room when customers checked in. I asked for them to check notes of when I checked in because I had asked every day including upon checkin that the room was super dirty.
NOTHING A CAN of lysol didnt sanitize but it was still dirty. Just super dissapointed .
Comment from Hotel Management
9 Sep 2024 by Tammie Crawford AGM, Hotel Management
Dear Nibiha,I appreciate your feedback as all our guests are important to us.That being said, during your stay I myself cleaned your room (what parts I could get to) but was limited to just the bathroom as you had belongings strung all over the room. Our team is not allowed to touch ANY of your personal belongings...on the floor, the bed, the counter etc. Therefore they cannot clean those areas (including vacuuming) if there are any items on the floor, which there were. My team was turned away twice for service as you wanted them to come much later...we may not have had a housekeeper available that late, so your service request would have been pushed to the next day.As for the bathtub. It was explained to you that are tubs do not plug to prevent guests from over flowing the water. I do not believe you said anything to me directly the few times I spoke with you.I do wish you would have voiced your concerns to me directly, instead of after the fact on the internet so that I may have had the opportunity to remedy your said concerns.
by A verified traveler
Posted 5 Sep 2024
The property is in a lovely setting, but it is not well lit at night. The concierge was very nice upon check-in, but getting around to find the elevator and exits were difficult. Also the amenities as listed for the hotel and even the room, were closed or non- existent. The best thing about the room was a comfy bed and ample space. We gave this hotel 3 stars all the way down the line, but will not be returning.
Comment from Hotel Management
6 Sep 2024 by Team Baymont, Hotel Management
Dear Julie,Thank you for the review. We appreciate your feedback as we are continuously working on improving our guests experience. We are working on improving our exterior including lighting. We will be working with our front desk team to better insure that each and every guest has the proper directions to the elevator, exits and so on.We do hope you will give us another try in the future.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Team Baymont, Hotel Management
Dear Mandy,Thank you for your review. As always, we appreciate the feedback.
