Ratings based on 736 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Nicole M., Hotel Management
Dawn, thank you for staying at AmericInn by Wyndham Elkhorn. We look forward to welcoming you back on your next stay to Elkhorn/Lake Geneva area
by A verified traveler from Lake Zurich
Posted 8 Dec 2024
Very nice clean quiet and friendly staff
Comment from Hotel Management
8 Dec 2024 by Nicole M. , Hotel Management
Thank you so much for taking the time to share your experience! We’re delighted to hear that you found our space clean, quiet, and welcoming. We take great pride in maintaining a comfortable and well-maintained environment for all of our visitors. It’s also wonderful to know that our staff made a positive impression on you—they are dedicated to providing excellent service and ensuring every interaction is friendly and professional. We look forward to welcoming you back in the future!
by A verified traveler
Posted 1 Dec 2024
Wow!! What a lovely place and CLEAN. Will definitely come back if I'm in the area again.
Comment from Hotel Management
1 Dec 2024 by Nicole M., Hotel Management
Thank you so much for your kind words, Marissa! We're thrilled you enjoyed your stay and found everything clean and comfortable. We can't wait to welcome you back whenever you're in the area! Safe travels until then!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Nicole M., Hotel Management
Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your visit, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Nicole M., Hotel Management
Thank you for staying at AmericInn by Wyndham. We look forward to welcoming you back on your next stay to Elkhorn/Lake Geneva area.
by A verified traveler
Posted 16 Nov 2024
It was ok
Comment from Hotel Management
17 Nov 2024 by Nicole M., Hotel Management
Thank you for staying at AmericInn by Wyndham. We look forward to welcoming you back on your next stay to Elkhorn/Lake Geneva area.
by A verified traveler
Posted 10 Nov 2024
Quick stay, easy check-in and check out.
Comment from Hotel Management
10 Nov 2024 by Nicole M., Hotel Management
Thank you for sharing your feedback Catherine! We're glad to hear that you had a smooth and efficient stay with easy check-in and check-out. We hope to welcome you back soon for another quick and enjoyable visit!
by A verified traveler
Posted 28 Oct 2024
Reception staff and the manager are not very cooperative. Resolving customer’s problems should be the first priority instead of sticking to the policies. Sometimes as a human being one should be flexible to compromise with the policies.
Comment from Hotel Management
29 Oct 2024 by Nicole M., Hotel Management
Thank you for your feedback regarding the reception staff and management. We sincerely apologize for your experience and understand that flexibility in resolving customer issues is crucial. While we must follow company and third-party policies to ensure job security, we recognize the importance of balancing this with customer care. We appreciate your insights.
by A verified traveler
Posted 27 Oct 2024
I’ve stayed here twice due to working in the area . Never had a problem, room was clean, everything worked properly, nice staff. Didn’t use the pool At all just didn’t have time.
Comment from Hotel Management
28 Oct 2024 by Nicole M., Hotel Management
Thank you for your feedback! We’re glad to hear you’ve had a positive experience during your stays. Clean rooms and helpful staff are our priorities, and it’s great to know we met those expectations. We hope you’ll have the chance to enjoy the pool on your next visit! Safe travels!
by A verified traveler
Posted 27 Oct 2024
The hotel was clean and staff was pleasant. We had a late check in which was easy. We didn't have a chance to use the pool but it looked clean and decent. The bathroom in the room is quite small and there are no sofas in the double queen rooms so it's 'cozy'. Hotel was clean, linens were nice and crisp and pillows were very full and seemed newer. Comfortable beds and a decent spread for breakfast choices. Great for a quick stay.
Comment from Hotel Management
27 Oct 2024 by Nicole M., Hotel Management
Thank you for your feedback! We're glad to hear you found the hotel clean and the staff pleasant. We appreciate your comments about the late check-in process and the breakfast options. We understand that the bathroom size and room layout can be a bit tight, and we’ll take that into consideration for future improvements. We hope to welcome you back for another quick stay!
