Ratings based on 797 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Stephen, The staff at the Red Roof Inn Elkhart and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Jessica,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ELKHART and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
It just felt very dirty looking. There were stains in the walls, comforter and bathroom
Comment from Hotel Management
19 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Katie,Thank you for taking the time to tell us about your experience at the RED ROOF INN ELKHART. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Beth Ronzone. General Manager , Hotel Management
Thank you Alexis. Come again.
by A verified traveler
Posted 19 Oct 2024
The staff is very professional over here. Good location solid foundation. A little spit polish on the outside and in, it's a real money maker.
Comment from Hotel Management
26 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Stephen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART. At Red Roof we are thrilled to read that the staff is very professional and all positives highlighted. Regarding your comment of the polish, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
furnace filthy,dead roaches,dusty room.
premises is filthy trash everywhere in the hallway.
Maintenance and housekeeping should do their job.
by A verified traveler
Posted 17 Oct 2024
Very professional
Comment from Hotel Management
18 Oct 2024 by Beth Ronzone. General Manager , Hotel Management
Thank you Stephen. Please come back and see us again.
by A verified traveler
Posted 16 Oct 2024
Excellent, affordable
Comment from Hotel Management
17 Oct 2024 by Beth Ronzone. General Manager, Hotel Management
Stephen,Glad you enjoyed your stay and we look forward to having you stay with us again
by A verified traveler
Posted 14 Oct 2024
I chose RRI due to its history-longevity & price. They aren't fancy(I don't need fancy), just nice fooms with nice beds. I arrived at night and left in early morning "low light", so couldn't really see much detail of the property. The BIG thing for me was my room and its amenities. The room was clean and the bed comfortable, just what I expected and wanted.
Comment from Hotel Management
17 Oct 2024 by Beth Ronzone. General Manager, Hotel Management
Mark,Thank you for the encouraging review, We hope you will come back and see us again I. The future,
by A verified traveler
Posted 14 Oct 2024
When we found a cockroach in our room at 11:30pm, we immediately took this to the front desk. Rather than being apologetic, we were simply told there was nothing she could do because they were sold out & she couldn’t move us. We asked if they could even send someone to address the issue & we’re told she was the only one there & Orkin only comes during business hours & it was 11:30pm and she’s “not Orkin”.
When we asked for a refund (because we refused to sleep in a room with live roaches) we were told we would have to contact Expedia.
After spending more than 30 min on hold with Expedia, we were issued a refund and credit to our Expedia account. The agent was VERY helpful and efficient.
Comment from Hotel Management
19 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Brydgette,I appreciate you sharing your feedback following your stay at the Red Roof Inn Elkhart. I was saddened to read that your stay fell short of your expectations due to the unpleasant encounter with the front desk clerk, the insects you reported and other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
