Ratings based on 862 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sara, Hotel Management
Hello Christopher,Thank you for your feedback! We're glad you enjoyed the pool and hot breakfast. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 5 Nov 2024
Room was acceptable....breakfast was acceptable..but our room did not have a coffee machine.
Comment from Hotel Management
5 Nov 2024 by Sara, Hotel Management
Hello Mary,Thank you for sharing your feedback. We're glad to hear that the room and breakfast met your expectations. We apologize for the missing coffee machine in your room and will ensure this is addressed for future stays.We appreciate your input and hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 2 Nov 2024
The staff were great. Lots of smokers and drunks at the front door. Had to cancel second night because noise was so bad. Srairs were at the head of the bed. People stomping up and down all night long. Also smelled of milldw had astma attacks.
Comment from Hotel Management
4 Nov 2024 by Sara, Hotel Management
Hello Abigail,Thank you for sharing your experience with us. I’m very sorry to hear about the noise and other issues you faced during your stay. This is certainly not the experience we want for our guests, and I apologize for the discomfort caused by the atmosphere and the mildew smell.Your feedback is important, and we will address these concerns with our team to make necessary improvements. I hope you might consider giving us another chance in the future.Best regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Sara, Hotel Management
Hello Minty,Thank you for your 4 out of 5 review! We’re glad to hear you had a positive experience with us. If there’s anything we can do to improve your stay for next time, please let us know.We look forward to welcoming you back soon!Best regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 31 Oct 2024
Staff was great
Comment from Hotel Management
31 Oct 2024 by Sara, Hotel Management
Hello Bobbi,Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our staff. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler from Green Springs
Posted 27 Oct 2024
No light in the back parking lot. I had messaged the property a week ago asking to be on the 1st floor if there was mo elevator, but they did mot. The front desk woman wasnt very friendly.
Comment from Hotel Management
28 Oct 2024 by Sara, Hotel Management
Hello Rachel,Thank you for your feedback. We sincerely apologize for the issues you encountered, including the lack of lighting in the parking lot and the oversight regarding your room request. We're also sorry to hear about your experience with our front desk staff. Your comments will help us make the necessary improvements. We appreciate your understanding and hope to provide a better experience in the future.Best regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Sara, Hotel Management
Hello Dakota,Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience and take your concerns seriously. Please know that we are committed to addressing these issues to improve our services. If you’re open to it, we would appreciate the opportunity to discuss your experience further.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 24 Oct 2024
Older facility, not well maintained
Comment from Hotel Management
28 Oct 2024 by Sara, Hotel Management
Hello Dianne,Thank you for your feedback. We appreciate your comments regarding the condition of our facility. We are continuously working on improvements and maintenance to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 24 Oct 2024
Cheap for the stay
Comment from Hotel Management
24 Oct 2024 by Sara, Hotel Management
Hello, Valued Guest,Thank you for your feedback! We're glad to hear you found your stay affordable. We strive to provide great value for our guests. We hope to see you again soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 23 Oct 2024
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Comment from Hotel Management
24 Oct 2024 by Sara, Hotel Management
Hello Mitch,Thank you for your 4/5 review! We’re glad you had a good experience and appreciate your feedback. We’re always looking to improve and hope to make your next stay even better!Warm Regards,Sara DrammehGuest Relations Associate
