Ratings based on 178 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Like all hotels, America’s Best requires a security deposit be paid for a room. Unlike any other hotel I ever visited, America’s Best charges a $5 non-refundable fee for placing this hold on a credit card!
Comment from Hotel Management
27 Oct 2024 by RAY, Hotel Management
Kindly be informed that the deposit policy is outlined in detail on the Expedia website. In the event that you choose to utilize a credit card for the deposit payment, a 5 credit card fee will be applicable. It is your obligation to thoroughly review the terms and policies prior to booking.
by A verified traveler
Posted 14 Sep 2024
Property in midst of renovations. Some done, some not. Our room was nice but some concrete had been torn out outside and not replaced. Uneven surfaces to be crossed by patrons. Also, advertised 'hot breakfast' which didn't happen. Breakfast was a choice between two sweetened kids cereals. Nothing appropriate for diabetics like my sister or myself.
Comment from Hotel Management
14 Sep 2024 by RAY, Hotel Management
Thank you for your review. I am glad to hear that overall your experience was positive. I am very sorry to hear that several things did not meet your expectations.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by RAY, Hotel Management
We appreciate your feedback!
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
21 Aug 2024 by RAY, Hotel Management
Our check-in time commences at 3 PM. We had your reservation for July 17th, however, you attempted to check-in on the night of July 16th. Consequently, we were unable to accommodate you on July 16th.
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by RAY, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
You stay, I won’t!
Posted 11 Jul 2024 on HotelsHorrid! Front desk was horrible! Doing construction! Only one nasty washer. Breakfast included cereal and coffee! No.
Comment from Hotel Management
21 Aug 2024 by RAY, Hotel Management
Please be informed that a notice has been placed at the reception desk to advise guests of our ongoing renovations.
by A verified traveler from New Port Richey
Posted 24 Jun 2024
Comment from Hotel Management
25 Jun 2024 by RAY, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
24 Jun 2024 by RAY, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.
by A verified traveler from Pahokee
Posted 15 Jun 2024
Great
Comment from Hotel Management
16 Jun 2024 by RAY, Hotel Management
Dear Guest. Thank you for your review. I am glad to hear that you enjoyed your stay with us!
by A verified traveler
Posted 7 Jun 2024 on Hotels
Do not go here worst service i have ever had would not refund money room was dirty bathroom was nasty snelled bad
Comment from Hotel Management
8 Jun 2024 by RAY, Hotel Management
Regrettably, we must inform you that your check-in was denied due to your inability to pay the mandatory deposit. Consequently, you did not occupy any of our rooms. Your subsequent request for a reservation cancellation and refund was denied as per non-refundable reservation policy. Since you have not occupied any of our rooms, we consider your negative feedback to be unsubstantiated and an attempt to tarnish our reputation.
