Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Location is very convenient for an early train as it’s quite close but not as close to the touristy area as one would hope. The services are only three stars as I requested additional pillows which never came and housekeeping came into the room twice during our stay while we were in the room which woke us up.
Comment from Hotel Management
18 Nov 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Conor, Thank you for taking the time to share your review.We are pleased that you found our location convenient for catching an early train and appreciated the cleanliness and condition of our hotel, along with the room amenities we provide.However, we deeply regret that we fell short in delivering the complete satisfaction we aim for, particularly regarding the service you received and the housekeeping interruptions that occurred. We empathize with your discomfort and are reviewing your comments to ensure our usual high standards going forward. In addition, while we understand that our distance from the tourist area was not ideal for your preferences, we hope the central Salzburg location provided benefits for your overall stay.Finally, it is great that you liked the amenities in our rooms, such as the soundproof windows, air conditioning, and the additional comfort provided by our modern design. We strive to create a restful and enjoyable environment for all our guests.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 1 Nov 2024
Close to main station. Easy to drop bags and go from station. Staff very friendly. Room clean and comfortable. Does get warm though as no AC on in the cooler months and temp was high for end of October.
Pool nice but small. Plenty of towels available. Would definitely stay again.
Comment from Hotel Management
2 Nov 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Emily, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that your stay with us was enjoyable overall.We are delighted that you found our location convenient for your travels, and that you appreciated the ease of dropping off your bags. It's wonderful to know that our team's friendliness contributed positively to your experience, and that you found your room to be both clean and comfortable.However, we apologize for any discomfort caused by the room temperature during your stay. Our individually controlled air-conditioning is available to ensure our guests' comfort throughout the year, and we regret if this was not sufficient for your needs during the unseasonably warm weather.Nonetheless, we are pleased that you enjoyed our pool facilities and the availability of towels. Finally, we are glad that our proximity to the train station was a highlight for you, providing convenience for all your travel needs.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 31 Oct 2024
It’s one big construction site inside the hotel and outside. If you enjoy the blissful sound of a Jack hammer and excavator at 7am, you will love this place. The rooms are also set to about 26 degrees with no option to cool them.
Comment from Hotel Management
1 Nov 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Thomas, Thank you for taking the time to share your review.The tranquility of our guests is a top priority, and it is clear we missed the mark during your stay. We understand that the disturbance caused by the construction was not conducive to the peaceful retreat we aim to provide. We also acknowledge your discomfort regarding the room temperature. Although our rooms are equipped with individually controlled air-conditioning, it seems we failed to meet your expectations in this regard. We are looking into this matter to ensure our future guests do not encounter a similar inconvenience. We are disheartened to learn about your dissatisfaction with the cleanliness of your room and the overall condition of the hotel. Please accept our sincere apologies for not providing the high standard of hospitality we strive for. Regarding the service you received, we are dedicated to offering exceptional care, and it seems we fell short. We take your feedback seriously and will be addressing these issues with our team to improve our guest experience.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 27 Oct 2024
The hotel was very hot and we had to leave our window open. Keys had to be rekeyed which meant down 6 stories and long walk back to desk. Extra Pillows also had to be retrieved from the front desk. Very Convenient to train. Not a great area, but we were safe.
Comment from Hotel Management
28 Oct 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Nancy, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the proximity to the train, ensuring convenient travel for our guests, and that you felt safe during your stay with us. It is wonderful to hear that you found our room cleanliness and hotel condition to your satisfaction.However, we are sorry to hear about the inconvenience you experienced with the temperature in your room and the issue with rekeying your keys. We understand that having to retrieve extra pillows from the front desk was not ideal, and we take note of these aspects to enhance our guest experience. Additionally, we are equipped with soundproof windows that can be opened completely, providing guests with the option of fresh air, while maintaining peace and tranquility in their rooms.Finally, we are pleased to note that our central location contributed positively to your visit, allowing you to enjoy the historical and cultural offerings of Salzburg with ease. We continuously strive to provide superior service and accommodation, and your insights are invaluable to us in this endeavor.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 8 Oct 2024
Construction was loud in the morning near executive suite upgrade.
Comment from Hotel Management
9 Oct 2024 by Ihr Team vom Wyndham Grand Salzburg, Hotel Management
Dear Lilia, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the service provided by our dedicated team, as well as the cleanliness of your room during your stay with us. Your comfort and satisfaction are always at the forefront of our priorities, and it is great to know that these aspects met your expectations.However, we apologize for the inconvenience caused by the construction noise near your executive suite. We understand that peace and quiet are important for a relaxing stay, and regret that this disturbance impacted your experience. Nonetheless, we are pleased to provide modern conference facilities, and a central location, ideal for both business and leisure guests. Finally, we are pleased that the room amenities enhanced your visit. Our aim is to ensure all our guests enjoy a comfortable and memorable stay, taking advantage of our contemporary design and superior services.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 19 Sep 2024
Very nice hotel. Only complaint is that the late night food menu advertised in room was not available but accepted order online. Desk refunded me in morning.
Comment from Hotel Management
20 Sep 2024 by Wyndham Grand Salzburg Team , Hotel Management
Dear Mrs. Mattingly Kirk,thank you very much for taking the time to share your experience with us. We are delighted about your satisfaction with our hotel and our quaality of service. We hope to welcome you back in future. Best regards,
by A verified traveler
Posted 18 Sep 2024
Staff was very helpful and courteous.
Will recommend to others!
Comment from Hotel Management
19 Sep 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Patrick, Thank you very much for this kind review of your recent stay.It's wonderful to hear that your stay at our hotel was such a positive experience.We are delighted that you appreciated the professionalism of our staff, the immaculate condition of your room, and the overall service provided during your stay, reflecting our dedication to exceptional hospitality. It is great that you found our hotel's condition to be up to the standards we strive to maintain, ensuring a comfortable and enjoyable visit for all our guests.We look forward to seeing you again soon.Best regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 17 Sep 2024
Great location for the main train station. There are frequent buses from the airport to the train station then it’s a 3 min walk to hotel. On arrival we were able to access our room at 11am which was a bonus for extra time to be able to freshen up before heading out. Mirabelle Plaza is about a 15 min walk and old town a further 5 mins. The hotel pool was very chilly but actually quite refreshing! Would highly recommend. Great stay.
Comment from Hotel Management
18 Sep 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Kim, Thank you for taking the time to share your review.We are thrilled to hear that your stay with us was up to your expectations.We are pleased that you appreciated the ease of access to our hotel from the main train station and the early check-in which allowed you more time to relax. Our central location is indeed a highlight for many of our guests, and we are glad it contributed positively to your visit.However, we apologize for any inconvenience you may have experienced with the temperature of our hotel pool. We understand that preferences for pool temperature can vary and we strive to maintain it at a level that is generally comfortable for most of our guests.Nonetheless, we are delighted that you found our proximity to Mirabelle Plaza and the old town to your satisfaction. We agree that our location is perfect for exploring the historic beauty and charm of Salzburg.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 1 Sep 2024
The staff were very friendly. I loved the location. Check-in was very easy.
Comment from Hotel Management
2 Sep 2024 by Ihr Team vom Wyndham Grand Salzburg Conference , Hotel Management
Dear Vinod, Thank you very much for this kind review of your recent stay.It is heartwarming to hear that your stay with us was a memorable one. We are thrilled that you found the ease of check-in, the pristine condition of our rooms, and the attentiveness of our staff to your liking. The central location of our property is indeed a highlight, and we are glad you loved it. The Wyndham Grand Salzburg Conference Center team takes great pride in providing top-notch service and amenities to ensure a comfortable and enjoyable experience for all our guests.We look forward to seeing you again soon.Best regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 27 Aug 2024
The gentleman at the reception (Mir) was very helpful
Comment from Hotel Management
29 Aug 2024 by Ihr Team vom Wyndham Grand Salzburg Conference, Hotel Management
Dear Grozdana, Thank you very much for your kind review.We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments.It would be a pleasure to welcome you back. Best wishes,Ihr Team vom Wyndham Grand Salzburg Conference Centre
