Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
I stayed in a king suite on the 8th floor. Outside of my room there was a spot light aimed towards the building I’m assuming to light up the hotel name. The entire back wall is a window and the bed next to it, the curtains in the suite are opaque with black out curtains that only close 1/8 of the window length on each side. The middle 8 ft of see through curtains have a blinding spot light pointed at them. My room was lit up all night long. It was like trying to sleep with the lights on. I have absolutely no other complaints, but I spent $200 on a room to sleep in and was not able to sleep. I asked the front desk if they had received any previous complaints about the lights in which he replied that they had not but further stating that the rooms were going to be renovated soon and that included having full length black out curtains. That was a rather specific detail to note, obviously this was a much larger issue than they let on. I did need to stay another night in which I have decided to book a room at different hotel for tonight. I did stick with Holiday Inn, but went to the next city. I should have been reimbursed for the stay since I have to get my family packed up and moved to another city so we can actually sleep comfortably tonight.
Comment from Hotel Management
27 Nov 2024 by Mike, Hotel Management
I am sorry that no one informed you that the dark out curtains are behind the sheer drapes . I apologize for front desk not knowing about the dark outs some front desk agents are new .
by A verified traveler
Posted 24 Nov 2024
Close to where we visiting. Good bar and restaurant. Friendly staff.
Comment from Hotel Management
25 Nov 2024 by Mike, Hotel Management
Thank you for the great review we are glad you enjoyed your stay with us and we look forward to your return.
by A verified traveler
Posted 24 Nov 2024
Great place
Comment from Hotel Management
25 Nov 2024 by Mike, Hotel Management
Thank you for the great review we are glad you enjoyed your stay with us and we look forward to your return.
by A verified traveler from Lake In The Hills
Posted 23 Nov 2024
Excellent stay and staff
Comment from Hotel Management
25 Nov 2024 by mike, Hotel Management
hank you for the great review we are glad you enjoyed your stay with us and we look forward to your return.
by A verified traveler
Posted 22 Nov 2024
It’s a beautiful and I loved it!
Comment from Hotel Management
22 Nov 2024 by mike, Hotel Management
Thank you for the great review we are so glad you had a great stay with us . And we look forward to your return
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jim, Hotel Management
Thank you for taking the time to review your stay. I am sorry to hear that you did not enjoy your stay. If you could please contact the hotel directly we will be happy to assist you with your stay.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jim, Hotel Management
Thank you for taking the time to review your stay. We are happy to hear that you enjoyed your stay. We look forward to seeing you again.
by A verified traveler from Marietta
Posted 19 Nov 2024
Great hotel and staff . Very quiet and good option inside the hotel for breakfast and dinner .
Comment from Hotel Management
21 Nov 2024 by Jim, Hotel Management
Thank you for the great review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon
by A verified traveler
Posted 18 Nov 2024
Front desk was great. Bennegans was a nice addition and connected to hotel. Pool/hottub was great.
Comment from Hotel Management
21 Nov 2024 by Jim, Hotel Management
Thank you for the great review. We are happy to hear you enjoyed your stay with us and we look forward to seeing you again in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by mike, Hotel Management
Thank you for the Great review we are glad you enjoyed your stay with us we strive to make every guest stay a great one.
