Ratings based on 189 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
This hotel is ok
Comment from Hotel Management
20 Nov 2024 by Lisa Clarkson - General Manager, Hotel Management
Dear PipThank you for your recent review, wishing you a safe onward travel
by A verified traveler
Posted 24 Oct 2024
Seems like they are short on staff. Staff that were there were friendly. Breakfast was good. Room had all basic needs but no bedside lights.
Comment from Hotel Management
24 Oct 2024 by Lisa Clarkson General Manager , Hotel Management
Hi LesleyThank you for taking the time to leave us a review after your recent stay with us.It is very much appreciated and we can certainly take this points to help better our service Kind regards
by A verified traveler
Posted 13 Aug 2024
Very disappointed I booked the room because of the pool & spa to be told on arrival that it was closed
Comment from Hotel Management
7 Sep 2024 by Reception Team , Hotel Management
Dear Jim, Thank you for your feedback, we apologise that these facilities were closed during your stay. We hope to see you again. Kind Regards, Reception Team.
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Reception Team , Hotel Management
Thank you for your review, we will pass this feedback onto our team for improvements, Kind Regards, Reception Team.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Jake Cameron, Operations Manager , Hotel Management
Many thanks for your review. We hope to see you again! Kindest Regards, Jake Cameron Operations Manager
by A verified traveler
Would use again.
Posted 30 Jul 2024 on HotelsOnly a 2 night stay on a 4 day trip. Suited our needs and comfortable, good breakfast.
Would use again for a similar trip.
Comment from Hotel Management
2 Aug 2024 by Jake Cameron, Operations Manager , Hotel Management
Many thanks for your review. We hope to see you again! Kidnest Regards, Jake Cameron Operations Manager
by A verified traveler
Demolition required soon
Posted 23 Jul 2024 on HotelsTo be honest it felt like demolition was not far away, the whole place was in poor condition, we had two rooms with no hot water and one shower that did not work at all. It was very expensive for what it was- the bar did not even have any beer - do not stay here
Comment from Hotel Management
25 Jul 2024 by Jake Cameron - Operations Manager , Hotel Management
Thank you for your review, I am sorry that on this occasion we failed to meet your expectations with your stay. No one as is disappointed as the team and I that your stay was not as you planned. We will carefully look at your feedback and will action theses points straight away.We do hope that you will return to us in the future.
by A verified traveler
You’ll want to come back
Posted 23 Jul 2024 on HotelsOur stay was amazing. Lovely staff, everyone smiling and friendly. The room was very spacious and clean and in good condition. Breakfast was cooked to order. We stayed with our dog and she loved it too
Comment from Hotel Management
25 Jul 2024 by Jake Cameron - Operations Manager , Hotel Management
Hi Lynne, Many thanks for your review and such kind feedback. I'm thrilled to hear that you enjoyed your stay with us! Look forward to welcoming you back soon! Kindest Regards, Jake Cameron Operations Manager
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Jake Cameron - Operations Manager , Hotel Management
Many thanks for your review. Look forward to welcoming you back in the future.
by A verified traveler
Posted 3 May 2023 on Hotels
